Welcome Desk Receptionist

Lafayette, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Paid training

Employee assistance program

Job Description

The hiring establishment is a retail apparel company specializing in offering a curated selection of clothing and accessories aimed at providing customers with excellent service and quality products. This company operates within the retail sector, focusing on creating an inviting and customer-centric shopping atmosphere. Their mission is to deliver a Five-Star Customer Service Experience, ensuring every customer interaction is authentic, empathetic, and professional. As a recognized name in the retail apparel industry, the company prioritizes both customer satisfaction and operational excellence, which supports their store's reputation and success.

The role of Customer Service Representative (CSR) is vital to the ... Show More

Job Requirements

High school diploma or equivalent
1-2 years prior retail experience in an apparel, service, or specialty store environment
Ability to stand and walk for extended periods
Ability to lift up to 25 pounds occasionally
Strong verbal communication skills
Ability to work flexible hours including weekends and holidays
Basic proficiency in using computer and point-of-sale systems

Job Qualifications

High school diploma or equivalent
1-2 years prior retail experience in an apparel, service, or specialty store environment
Excellent communication skills
Strong problem solving abilities
Ability to multitask and manage time effectively
Ability to work in a fast-paced environment
Professional appearance and adherence to dress code policy

Job Duties

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence
Know when to escalate and partner with leadership team
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alteration services and personalization options
Maintain store-standards to support a flawless shopping experience
Maintain a high standard of dress to meet the Dress Code policy
Respond promptly to all customer questions providing product and service information
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
Assist with all sales promotions and visual updates
Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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