Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Flexible Schedule
Career advancement opportunities
Job Description
The company is a retail establishment specializing in apparel and related services. Known for its dedication to providing exceptional customer experiences, it operates with a commitment to maintaining high standards of service and presentation. The environment is dynamic and customer-focused, catering to individuals seeking quality apparel along with personalized services such as alterations and product personalization. The store emphasizes a Five-Star Customer Service Experience, ensuring that every customer interaction is positive, empathetic, and professional.
The Customer Service Representative (CSR) position plays a pivotal role in upholding the company’s reputation for excellent customer service. Reporting directly to the Store Manage... Show More
The Customer Service Representative (CSR) position plays a pivotal role in upholding the company’s reputation for excellent customer service. Reporting directly to the Store Manage... Show More
Job Requirements
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Ability to communicate clearly and effectively
- Excellent phone skills and conflict resolution abilities
- Capacity to manage multiple customers at one time
- Physical ability to stand, walk, sit for extended periods, and lift up to 25 pounds
- Willingness to adhere to dress code policy and store standards
- Proficiency with computer systems and cash wrap processes
Job Qualifications
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Strong communication and interpersonal skills
- Ability to multitask and manage multiple customers simultaneously
- Experience with inventory management preferred
- Knowledge of customer service best practices
- Ability to maintain professional appearance according to dress code
- Basic computer and point of sale system skills
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence, know when to escalate and partner with leadership team
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store-standards to support a flawless shopping experience
- Maintain a high standard of dress to meet the Dress Code policy
- Respond promptly to all customer questions providing product and service information
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- Assist with all sales promotions and visual updates
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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