Welcome Desk Receptionist

Franklin, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $16.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

performance bonuses

Training and Development

Job Description

Our company is a well-established retail business specializing in apparel, service, and specialty store environments. We pride ourselves on delivering a boutique shopping experience defined by exceptional customer service, high-quality merchandise, and a welcoming store atmosphere. We foster a culture that values friendly and professional customer interactions and a commitment to maintaining operational excellence throughout every aspect of the store.

We are currently seeking a dedicated Customer Service Representative (CSR) to join our team. The CSR plays a vital role in ensuring a consistent Five-Star Customer Service Experience, acting as the primary point of contact for customers in per... Show More

Job Requirements

High school diploma or an equivalent degree
1-2 years prior retail experience in an apparel, service, or specialty store environment
Ability to stand, walk, and sit for extended periods
Ability to lift up to 25 pounds occasionally
Excellent verbal communication skills
Proficiency in computer and electronic device use
Ability to handle multiple tasks in a fast-paced environment
Commitment to professional dress code adherence

Job Qualifications

High school diploma or equivalent degree
1-2 years prior retail experience in an apparel, service, or specialty store environment
Excellent communication skills
Strong problem-solving abilities
Ability to manage multiple customer interactions simultaneously
Proficiency in using retail systems and POS software
Demonstrated teamwork and collaboration skills
Commitment to maintaining high standards of customer service and store presentation

Job Duties

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
Maintain all service vows which include being prepared, welcoming, ability to meet the needs & be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence
know when to escalate and partner with leadership team
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alteration services and personalization options
Maintain store-standards to support a flawless shopping experience
Maintain a high standard of dress to meet the dress code policy
Respond promptly to all customer questions providing product and service information
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
Assist with all sales promotions and visual updates
Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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