Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
retirement plans
Flexible Schedule
Career development opportunities
training programs
Job Description
The hiring company is a retail establishment specializing in apparel and specialty merchandise, dedicated to providing an exceptional shopping experience through personalized and attentive customer service. Operating within the retail sector, this company is known for fostering an inviting and customer-focused environment where every guest feels valued and supported throughout their shopping journey. The company upholds high standards for both their products and service delivery, aiming to create memorable interactions that encourage customer loyalty and repeat business. As part of their commitment to excellence, the organization employs a team-oriented approach that emphasizes authenticity, empathy, and professionalism in every customer interaction.Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years prior retail experience in apparel, service or specialty store environment
- Ability to communicate clearly and adapt communication style
- Strong problem solving skills
- Ability to manage multiple customers simultaneously
- Ability to uphold store dress code and standards
- Capability to lift up to 25 pounds
- Ability to perform physical tasks such as standing, walking, reaching, climbing stairs, stooping, kneeling, crouching
- Ability to use electronic devices and computers for extended periods
- Ability to handle phone and virtual chat communications professionally
Job Qualifications
- High school diploma or equivalent
- 1-2 years prior retail experience in apparel, service or specialty store environment
- Strong communication and interpersonal skills
- Ability to handle multiple customers at once
- Problem solving and conflict resolution abilities
- Experience with inventory management preferred
- Familiarity with cash handling and point of sale systems
- Ability to maintain store standards and policies
- Customer-focused mindset
- Team player with flexibility to assist in various areas
Job Duties
- Welcome customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Communicate clearly and concisely by adapting style to suit customers through problem solving and conflict resolution
- Use all systems to manage customer flow and deliver Five-Star Customer Service experience
- Maintain service vows including being prepared, welcoming, meeting customers needs and supporting all operational tasks
- Provide exceptional service to multiple customers simultaneously and contribute to store achievement of Five-Star Customer Service
- Address customer concerns proactively and escalate when necessary partnering with leadership
- Promote alteration services and personalization options
- Maintain store standards for a flawless shopping experience
- Follow dress code policy to maintain professional appearance
- Respond promptly to customer questions with product and service information
- Build and maintain long-term customer relationships to exceed satisfaction and loyalty
- Engage in inventory management including processing orders and ensuring quality standards
- Support cash wrap processes and ensure accuracy in transactions
- Assist with sales promotions and visual updates
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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