Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Employee assistance program
Job Description
The hiring establishment is a dynamic retail store specializing in apparel and personalized service. Known for its commitment to excellence and providing a Five-Star Customer Service Experience, this company strives to create a welcoming environment for every visitor. As a specialty store, it focuses on not only offering high-quality products but also ensuring that every customer interaction is positive, authentic, and empathetic. The store prides itself on its friendly and professional approach, engaging customers both in-person and through virtual channels to meet and exceed their expectations. The work environment is collaborative, with the Customer Service Representative (CSR) working closely with... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of retail experience in apparel, service or specialty store
- Excellent communication and interpersonal skills
- Ability to multitask and manage customer flow effectively
- Proficiency with customer service systems and processes
- Physical ability to stand, walk and lift up to 25 pounds
- Ability to use electronic devices and computers for extended periods
- Adherence to store dress code policy
- Availability to work retail hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- 1-2 years prior retail experience in apparel, service or specialty store
- Excellent communication skills
- Strong problem-solving abilities
- Proficiency in handling multiple customers simultaneously
- Knowledge of customer service best practices
- Ability to work collaboratively with store management
- Familiarity with inventory management processes
- Ability to adapt communication style to different customers
- Attention to detail in maintaining store standards
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Communicate clearly and concisely by adapting style to suit customers
- Use all systems to manage customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows including being prepared, welcoming, meeting customer needs and being there for all customers
- Provide an exceptional service experience to multiple customers simultaneously
- Proactively address customer concerns with confidence and know when to escalate
- Communicate alterations services and promote personalization options
- Maintain store standards for a flawless shopping experience
- Maintain a high standard of dress as per dress code policy
- Respond promptly to all customer questions with product and service information
- Build and maintain long-term customer relationships
- Engage in inventory management by processing orders and receiving merchandise
- Support cash wrap behaviors and process transactions accurately
- Assist with sales promotions and visual updates
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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