Welcome Desk Receptionist

Dayton, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Career development opportunities

flexible scheduling

Job Description

This opportunity is with a reputable retail establishment specializing in apparel, dedicated to delivering an exceptional shopping experience to every customer. Known for its customer-centric approach, the company maintains high standards for store appearance, employee conduct, and service quality. As a vibrant participant in the retail sector, the company thrives on personalized service, quality merchandise, and consistent operational excellence, ensuring that shoppers feel valued and satisfied throughout their visit.

The position of Customer Service Representative (CSR) is a key role within the store that focuses on creating a welcoming and supportive environment for customers. Reporting directly to the Stor... Show More

Job Requirements

High school diploma or an equivalent degree
1-2 years prior retail experience in an apparel, service, or specialty store environment
excellent communication skills
ability to stand and walk for extended periods
ability to lift up to 25 pounds occasionally
proficiency in using computer and electronic devices
ability to multitask and manage customer interactions
adherence to company dress code
problem-solving ability
willingness to work flexible schedules

Job Qualifications

High school diploma or equivalent
1-2 years prior retail experience in apparel, service, or specialty store environment
excellent communication and interpersonal skills
ability to multitask and handle multiple customers
strong problem-solving skills
proficiency with point of sale systems and inventory management
dependable and able to work flexible hours
professional appearance and adherence to dress code
basic computer literacy
customer-focused mindset

Job Duties

Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
use all systems to manage the customer flow to deliver Five-Star Customer Service experience
maintain all service vows including being prepared, welcoming, ability to meet the needs and be there for all customers, including operational checklist tasks and meeting customers emotional and practical needs
provide exceptional service experience to multiple customers at one time and contribute to store achievement of Five-Star Customer Service
proactively address customer concerns with confidence and escalate when necessary
communicate how alterations can perfect the dress for events in partnership with Alterations
promote alteration services and personalization options
maintain store standards to support a flawless shopping experience
maintain a high standard of dress according to dress code policy
respond promptly to customer questions providing product and service information
build and maintain long-term relationships to exceed customer satisfaction and loyalty
engage in inventory management by processing orders, receiving, and ensuring first quality standards
support all cash wrap behaviors and process transactions accurately
assist with sales promotions and visual updates
other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: