Welcome Desk Receptionist

Dearborn, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

employee discount

Retirement Plan

Professional development opportunities

flexible scheduling

Bonus opportunities

Job Description

The hiring establishment is a retail apparel company dedicated to providing exceptional customer experiences through attentive service and quality products. This company operates in a highly competitive market where customer satisfaction is paramount, emphasizing a friendly, positive, and authentic interaction with every visitor. Known for maintaining high standards in their retail environments, the company employs a dynamic team focused on delivering a consistent Five-Star Customer Service Experience. Their commitment to excellence not only enhances the shopping experience but also fosters long-term customer loyalty and engagement.

The Customer Service Representative (CSR) role plays a pivotal part in the overall s... Show More

Job Requirements

High school diploma or equivalent degree
1-2 years prior retail experience in an apparel, service, or specialty store environment
proficiency in phone communication and virtual chat
excellent problem-solving skills
ability to resolve customer conflicts
ability to work under pressure and multitask
physical ability to stand, walk, sit for extended periods and lift up to 25 pounds
clear vision for detailed work
adherence to dress code policy

Job Qualifications

High school diploma or equivalent degree
1-2 years prior retail experience in an apparel, service, or specialty store environment
strong communication skills
ability to problem solve and handle conflict effectively
proficiency in customer service systems
ability to multitask and manage multiple customers simultaneously
knowledge of inventory management procedures
commitment to maintaining store standards and dress code
ability to build and maintain customer relationships
adaptable and professional demeanor

Job Duties

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence
Know when to escalate and partner with leadership team
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alteration services and personalization options
Maintain store-standards to support a flawless shopping experience
Maintain a high standard of dress to meet the Dress Code policy
Respond promptly to all customer questions providing product and service information
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
Assist with all sales promotions and visual updates
Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: