Welcome Desk Receptionist

Gary, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid holidays

Training and Development

Flexible Schedule

Job Description

This opportunity is with a well-established retail company specializing in apparel and specialty store environments. Known for its commitment to delivering exceptional customer experiences and maintaining high store standards, the company operates with a focus on ensuring that every customer feels valued and celebrated during their shopping journey. With a professional yet welcoming atmosphere, this company prioritizes teamwork and customer satisfaction, supporting employees with clear operational processes and a collaborative leadership structure.

The position of Customer Service Representative (CSR) is integral to the company’s success, focusing heavily on providing a Five-Star Customer Service Experience to each visitor. Reporting di... Show More

Job Requirements

High school diploma or equivalent
1-2 years prior retail experience in apparel, service, or specialty store environment
Ability to stand, walk, and sit for extended periods
Ability to lift up to 25 pounds
Ability to climb stairs, stoop, kneel, crouch, or crawl
Excellent verbal communication skills
Ability to use computer systems, electronic devices, and phones for long periods
Ability to see up close and at distance, use peripheral vision and depth perception

Job Qualifications

High school diploma or equivalent
1-2 years prior retail experience in apparel, service, or specialty store environment
Excellent communication skills
Strong problem-solving ability
Ability to manage multiple customers simultaneously
Experience with inventory management
Proficiency in cash handling and point-of-sale systems
Ability to maintain professionalism and adhere to dress code
Experience promoting customer services such as alterations and personalization
Ability to build customer relationships and ensure satisfaction

Job Duties

Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
Maintain all service vows including being prepared, welcoming, ability to meet the needs and be there for all customers, including all operational checklist tasks and meeting customers emotional and practical needs
Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence, know when to escalate and partner with leadership team
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alteration services and personalization options
Maintain store standards to support a flawless shopping experience
Maintain a high standard of dress to meet the Dress Code policy
Respond promptly to all customer questions providing product and service information
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Engage in inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated
Assist with all sales promotions and visual updates
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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