Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive pay
Team bonus
Early pay
Team member discount
Vision care
Supplemental Insurance
401k
Legal benefits
Pet insurance
Job Description
David's Bridal is a leading retailer specialising in wedding dresses, formal wear, and accessories. With a strong presence across the United States and beyond, David's Bridal has established itself as a dominant player in its category, with one out of every three wedding dresses sold in the market being purchased through their stores. The company has built a reputation for outstanding customer service, consistently achieving some of the highest customer satisfaction scores in retail. It is a workplace where customers and employees alike are encouraged to pursue their dreams and find the perfect fit, whether that be the dream wedding... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years retail experience in apparel service or specialty store
- ability to stand walk and sit for extended periods
- ability to lift up to 25 pounds occasionally
- strong communication skills
- ability to operate electronic devices and systems
- willingness to work weekend shifts
- ability to maintain professional appearance and follow dress code
- reliable and punctual
Job Qualifications
- High school diploma or equivalent
- 1-2 years prior retail experience in apparel service or specialty store environment
- excellent communication skills
- ability to multitask and handle multiple customers
- strong problem-solving abilities
- proficiency with customer service systems
- ability to maintain professional appearance and adhere to dress code
- teamwork and collaboration skills
- basic inventory management knowledge
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over phone virtual chats and in person
- communicate clearly and concisely by adapting style to suit customers by problem solving excellent phone skills and resolving conflict
- use all systems to manage customer flow to deliver five-star customer service experience
- maintain all service vows including being prepared welcoming ability to meet needs and be there for all customers and operational checklist tasks
- provide exceptional service experience to multiple customers at one time and contribute to store achievement of five-star customer service
- proactively address customer concerns with confidence and escalate when needed partnering with leadership
- communicate how alterations can perfect dresses in partnership with alterations team
- promote alteration services and personalization options
- maintain store standards to support flawless shopping experience
- maintain dress code standards
- respond promptly to customer questions with product and service information
- build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- engage in inventory management procedures including processing orders and receiving merchandise
- support cash wrap behaviors processing transactions with accuracy
- assist with sales promotions and visual updates
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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