Welcome Desk Receptionist

Gary, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee assistance program

flexible scheduling

Job Description

Our company is a distinguished retail establishment specializing in apparel and personalized shopping experiences. We pride ourselves on providing exceptional service and creating an environment where each customer feels valued and celebrated. As a leader in the retail industry, our store fosters a culture of excellence, inclusivity, and teamwork. We understand the critical role every team member plays in delivering a seamless and enjoyable shopping journey for our customers. We focus on maintaining high standards in our store environment, product quality, and customer engagement to uphold our reputation as a five-star retail destination.

The Customer Service Representative (CSR)... Show More

Job Requirements

High school diploma or equivalent
1-2 years retail experience in apparel, service or specialty store
Strong communication skills
Ability to resolve conflicts effectively
Proficient in using customer service systems
Ability to manage multiple customer interactions simultaneously
Ability to follow dress code policy

Job Qualifications

High school diploma or equivalent degree
1-2 years prior retail experience in an apparel, service, or specialty store environment
Excellent communication skills
Strong problem-solving abilities
Ability to work in a fast-paced retail environment
Customer-focused mindset
Ability to multitask and manage time effectively

Job Duties

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence
Know when to escalate and partner with leadership team
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alteration services and personalization options
Maintain store-standards to support a flawless shopping experience

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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