Welcome Desk Receptionist

Gary, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

flexible scheduling

Job Description

Our company is a leading retail establishment specializing in apparel, dedicated to delivering exceptional customer experiences in a welcoming and professional environment. We pride ourselves on maintaining a high standard of service that reflects our commitment to quality, authenticity, and attention to detail, ensuring every customer enjoys a remarkable shopping journey.

The Customer Service Representative (CSR) role is pivotal in upholding our Five-Star Customer Service Experience. Reporting directly to the Store Manager and collaborating closely with the Operations Supervisor or Manager, the CSR is the frontline ambassador responsible for creating a positive and memorable connection with customers. This role invo... Show More

Job Requirements

high school diploma or equivalent degree
1-2 years prior retail experience in an apparel service or specialty store environment
excellent communication skills
strong problem-solving abilities
ability to multitask
proficiency with customer service software
ability to work in a fast-paced retail environment
commitment to customer satisfaction
ability to stand for extended periods
physical ability to occasionally lift up to 25 pounds

Job Qualifications

high school diploma or equivalent degree
1-2 years prior retail experience in an apparel service or specialty store environment
excellent communication and interpersonal skills
strong problem-solving abilities
ability to manage multiple tasks simultaneously
proficiency with customer service systems and technology
ability to work effectively in a team environment
commitment to maintaining professional appearance
basic math skills for cash handling

Job Duties

welcome all customers with genuine and friendly enthusiasm over the phone virtual chats and in person communicate clearly and concisely by adapting your style to suit the customers by problem solving excellent phone skills and resolving conflict
use all systems to manage the customer flow to deliver five-star customer service experience
maintain all service vows which include being prepared welcoming ability to meet the needs and be there for all customers including all operational checklist task and meeting customers emotional and practical needs
responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of five-star customer service
proactively address customer concerns with confidence know when to escalate and partner with leadership team
communicate how alterations can play an important role in perfecting the dress for her event in partnership with alterations
promote all alteration services and personalization options
maintain store-standards to support a flawless shopping experience
maintain a high standard of dress to meet the dress code policy
respond promptly to all customer questions providing product and service information
build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
engage in the inventory management procedures by processing orders receiving and ensuring first quality standards for all merchandise
support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
assist with all sales promotions and visual updates
other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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