Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Flexible Schedule
team environment
Job Description
This job opening is for a Customer Service Representative (CSR) position within a retail apparel company that emphasizes providing a consistently exceptional shopping experience. The company specializes in apparel and operates specialty stores where customer service is central to its business. Dedicated to excellence, this company takes pride in cultivating a welcoming and friendly environment where customers feel valued and supported throughout their visit.
The Customer Service Representative role is integral to the company’s commitment to delivering a five-star customer service experience. Reporting directly to the Store Manager and working closely with the Operations Supervisor/Manager, the CSR plays a... Show More
The Customer Service Representative role is integral to the company’s commitment to delivering a five-star customer service experience. Reporting directly to the Store Manager and working closely with the Operations Supervisor/Manager, the CSR plays a... Show More
Job Requirements
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Excellent communication skills
- Ability to multitask and manage customer flow
- Maintain a professional and polished appearance
- Physical ability to stand, walk, sit for long periods, reach, climb stairs and occasionally lift up to 25 pounds
Job Qualifications
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Excellent communication and problem-solving skills
- Ability to multitask and manage customer flow
- Professional and polished appearance
- Familiarity with inventory management and transactional processes
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows which include being prepared, welcoming, ability to meet the needs & be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence, know when to escalate and partner with leadership team
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store-standards to support a flawless shopping experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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