Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Job Description
The hiring establishment is a retail apparel and specialty store dedicated to providing exceptional customer service and a memorable shopping experience to all its customers. Known for its commitment to excellence and personalized service, the company has built a strong reputation in the retail industry by cultivating an environment where both customers and employees feel valued and supported. This establishment operates with a focus on creating a welcoming atmosphere and maintaining high store standards that ensure every shopping visit is both enjoyable and efficient. The business operates in a dynamic retail environment offering a variety of apparel and personalized services,... Show More
Job Requirements
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Ability to stand, walk and sit for extended periods
- Ability to lift up to 25 pounds occasionally
- Excellent verbal communication skills
- Basic proficiency in computer and electronic devices
- Ability to adapt communication style to different customers
- Ability to handle multiple customer interactions simultaneously
- Willingness to follow store dress code policy
- Reliable and punctual work ethic
- Flexible availability to work various shifts
Job Qualifications
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Excellent communication skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Proficiency with retail point-of-sale systems
- Customer-oriented mindset
- Ability to work collaboratively within a team
- Strong attention to detail
- Professional appearance and demeanor
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows which include being prepared, welcoming, ability to meet the needs and be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence
- know when to escalate and partner with leadership team
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store-standards to support a flawless shopping experience
- Maintain a high standard of dress to meet the Dress Code policy
- Respond promptly to all customer questions providing product and service information
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- Assist with all sales promotions and visual updates
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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