Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $12.00
Work Schedule
Standard Hours
Day Shifts
Benefits
generous team member discount
Referral Bonus
Competitive hourly pay
Team bonus
early pay access
Vision care
401K Program
supplemental insurances
identity theft protection discount
home and auto insurance discounts
Legal benefits
Pet insurance
Job Description
David's Bridal is a leading retailer specializing in wedding dresses and formal wear, known for its outstanding customer service and extensive range of products that cater to brides, bridal parties, and special events. With a dominant presence in the wedding industry, David's Bridal holds the position of selling one out of every three wedding dresses in the United States, which speaks volumes about the brand's reputation and market reach. The company is committed to empowering its customers and employees, encouraging everyone to stay true to their dreams whether that is finding the perfect wedding dress or building a fulfilling career.... Show More
Job Requirements
- High school diploma or equivalent
- 1 to 2 years of prior retail experience in apparel service or specialty store environment
- Ability to stand walk sit for extended periods
- Ability to lift up to 25 pounds occasionally
- Excellent communication skills over phone virtual and in person
- Ability to use computer systems and electronic devices for extended periods
- Willingness to maintain dress code standards
Job Qualifications
- High school diploma or equivalent
- 1 to 2 years prior retail experience in apparel service or specialty store environment
- Excellent communication and interpersonal skills
- Ability to manage multiple customers and tasks simultaneously
- Strong problem-solving and conflict resolution skills
- Proficient in using computer systems and electronic devices
- Customer-focused with a positive and empathetic attitude
- Ability to work collaboratively in a team environment
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone virtual chats and in person communicate clearly and concisely by adapting your style to suit the customers by problem solving excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows including being prepared welcoming ability to meet the needs and be there for all customers including operational checklist tasks and meeting emotional and practical needs
- Provide exceptional service to multiple customers simultaneously and contribute to store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence and escalate when necessary partnering with leadership team
- Communicate alterations role in perfecting dresses in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store standards to support a flawless shopping experience
- Maintain high standard of dress to meet dress code policy
- Respond promptly to all customer questions providing product and service information
- Build and maintain long-term customer relationships to exceed satisfaction and loyalty
- Engage in inventory management by processing orders receiving and ensuring quality standards
- Support cash wrap behaviors and process transactions with accuracy
- Assist with sales promotions and visual updates
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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