Welcome Desk Receptionist

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

Job Description

The hiring establishment is a retail apparel and specialty store known for its commitment to delivering exceptional customer service and providing high-quality products to its clientele. This company operates in a fast-paced retail environment where customer satisfaction and a positive shopping experience are paramount. With a focus on creating a welcoming atmosphere and maintaining operational excellence, the store thrives on the dedication of its employees to uphold its service standards and support the overall store performance.

The role of the Customer Service Representative (CSR) is vital to maintaining the store’s reputation for superior customer engagement and operational efficiency. Reportin... Show More

Job Requirements

High school diploma or equivalent
1-2 years retail experience in apparel, service, or specialty store
Excellent communication skills
Strong problem-solving abilities
Experience managing multiple customer interactions
Familiarity with retail systems and inventory procedures
Ability to work as part of a team and independently
Commitment to maintaining dress code and professional appearance
Physical ability to stand, walk, sit for extended periods, and occasionally lift up to 25 pounds

Job Qualifications

High school diploma or equivalent
1-2 years prior retail experience in an apparel, service, or specialty store environment
Excellent communication and problem-solving skills
Strong phone and conflict resolution skills
Ability to manage multiple customer interactions simultaneously
Knowledge of retail systems and inventory management
Team-oriented with ability to collaborate effectively
Ability to promote alteration and personalization services
Strong attention to detail and organizational skills
Professional demeanor and adherence to dress code

Job Duties

Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
Maintain all service vows including being prepared, welcoming, ability to meet the needs and be there for all customers, including operational checklist tasks
Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence and escalate issues to leadership when necessary
Communicate how alterations can perfect dresses in partnership with Alterations
Promote all alteration services and personalization options
Maintain store-standards to support a flawless shopping experience
Maintain a high standard of dress to meet the dress code policy
Respond promptly to customer questions providing product and service information
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Engage in inventory management including processing orders, receiving merchandise and ensuring first quality standards
Support all cash wrap behaviors and process transactions with accuracy
Assist with sales promotions and visual updates
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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