Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
training programs
Paid holidays
Job Description
This hiring establishment is a retail apparel store that focuses on delivering exceptional customer experiences through personalized service and a friendly atmosphere. Known for maintaining high standards of service and operational excellence, the store is committed to providing a welcoming environment for shoppers seeking quality apparel and specialized alteration services. The company values professionalism, empathy, and authenticity in every interaction, aiming to create a Five-Star Customer Service Experience for every customer visit. The store operates with a dedicated team structure, including leaders such as Store Managers and Operations Supervisors who support frontline staff in achieving the company’s service goals. The... Show More
Job Requirements
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- ability to stand, walk, and sit for extended periods
- ability to occasionally lift up to 25 pounds
- excellent communication skills
- proficiency in phone and virtual chat communication
- ability to adapt communication style
- conflict resolution skills
- ability to multitask
- attention to detail
- ability to follow dress code policy
- customer service orientation
Job Qualifications
- High school diploma or an equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- excellent communication and interpersonal skills
- strong problem-solving skills
- ability to multitask and manage multiple customers simultaneously
- proficiency in using retail systems and tools
- confident in conflict resolution and escalation procedures
- customer-oriented mindset
- ability to maintain high standards of dress and presentation
- teamwork and collaboration skills
- attention to detail and accuracy in transactions
Job Duties
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
- communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- maintain all service vows which include being prepared, welcoming, ability to meet the needs & be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
- responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- proactively address customer concerns with confidence
- know when to escalate and partner with leadership team
- communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- promote all alteration services and personalization options
- maintain store-standards to support a flawless shopping experience
- maintain a high standard of dress to meet the dress code policy
- respond promptly to all customer questions providing product and service information
- build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- assist with all sales promotions and visual updates
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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