Welcome Desk Receptionist

Franklin, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $16.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Flexible Schedule

Job Description

Our establishment is a prominent retail apparel store known for delivering exceptional customer service and high-quality merchandise. We pride ourselves on creating a welcoming and inclusive shopping environment where every customer feels valued and celebrated. Our store operates with a strong commitment to excellence, from the appearance and responsiveness of our staff to the management of inventory and sales processes. As part of our dedication to delivering a memorable shopping experience, we foster a team-oriented culture that supports ongoing training, professional development, and employee engagement.

We are currently seeking a dedicated Customer Service Representative (CSR) to join our te... Show More

Job Requirements

High school diploma or an equivalent degree
1-2 years prior retail experience in an apparel, service, or specialty store environment
excellent communication skills
ability to multitask and manage time effectively
strong problem-solving abilities
proficiency with inventory and point of sale systems
ability to stand and walk for extended periods
capability to lift up to 25 pounds
adherence to dress code policies
customer-focused attitude
ability to handle multiple customers simultaneously

Job Qualifications

High school diploma or equivalent
1-2 years prior retail experience in an apparel, service, or specialty store environment

Job Duties

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person
communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
use all systems to manage the customer flow to deliver Five-Star Customer Service experience
maintain all service vows which include being prepared, welcoming, ability to meet the needs & be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
proactively address customer concerns with confidence
know when to escalate and partner with leadership team
communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
promote all alteration services and personalization options
maintain store-standards to support a flawless shopping experience
maintain a high standard of dress to meet the Dress Code policy
respond promptly to all customer questions providing product and service information
build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
assist with all sales promotions and visual updates
other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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