Welcome Desk Receptionist

Gary, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Professional development opportunities

flexible scheduling

Job Description

Our company is a leading retailer specializing in apparel and specialty store environments, committed to delivering an exceptional shopping experience to every customer who visits our stores. We have built a reputation for excellence by fostering a welcoming atmosphere, maintaining high standards, and continuously striving to meet the evolving needs of our clientele. With a solid foundation in retail, we emphasize team collaboration, customer satisfaction, and operational efficiency to uphold our brand values and ensure that every guest feels valued and appreciated.

We are currently seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our team.... Show More

Job Requirements

High school diploma or an equivalent degree
1-2 years prior retail experience in an apparel, service, or specialty store environment
Effective communication skills
Ability to multitask and handle multiple customers simultaneously
Physical ability to stand, walk, sit for extended periods, lift up to 25 pounds
Proficiency with computer and phone systems
Ability to maintain professional dress and demeanor
Willingness to support sales promotions and store standards

Job Qualifications

High school diploma or equivalent
1-2 years prior retail experience in an apparel, service, or specialty store environment
Strong communication and interpersonal skills
Conflict resolution skills
Ability to multitask in a fast-paced environment
Familiarity with inventory management and point of sale systems
Customer-focused attitude
Professional appearance consistent with dress code policy

Job Duties

Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
Communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
Maintain all service vows which include being prepared, welcoming, ability to meet the needs and be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence
Know when to escalate and partner with leadership team
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with alterations
Promote all alteration services and personalization options
Maintain store standards to support a flawless shopping experience
Maintain a high standard of dress to meet the dress code policy
Respond promptly to all customer questions providing product and service information
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
Assist with all sales promotions and visual updates
Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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