Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $14.00
Work Schedule
Standard Hours
Day Shifts
Benefits
generous team member discount
Referral Bonus
competitive pay
Team bonus
Get Paid Early
Vision care
supplemental insurances
401K Program
Discounts for identity theft protection
discounts for home and auto insurance
discounts for Mobile
Legal benefits
Pet insurance
Job Description
David's Bridal is a leading specialty retailer dedicated to providing exceptional bridal and special occasion attire to customers across the United States and beyond. With a dominant market presence, David's Bridal sells one out of every three dresses in its category, reflecting its strong brand recognition and customer loyalty. The company is widely respected for its commitment to outstanding customer service, holding one of the highest customer satisfaction scores in the retail sector. This reputation is built on empowering customers to find the perfect wedding dress or event outfit that matches their unique style and vision. Equally, David's Bridal values... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years prior retail experience
- Excellent verbal and written communication skills
- Ability to stand and walk for extended periods
- Ability to lift up to 25 pounds occasionally
- Basic computer skills
- Ability to maintain professional appearance and adhere to dress code
- Availability to work part-time hours including weekends
- Customer-focused attitude
- Ability to handle conflict and escalate when necessary
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- Strong communication and interpersonal skills
- Ability to multi-task and handle multiple customers simultaneously
- Proactive problem-solving abilities
- Basic computer proficiency
- Ability to work collaboratively within a team environment
- Understanding of customer service principles
- Adaptability to different customer needs and situations
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence and know when to escalate and partner with leadership team
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alteration services and personalization options
- Maintain store-standards to support a flawless shopping experience
- Maintain a high standard of dress to meet the Dress Code policy
- Respond promptly to all customer questions providing product and service information
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- Assist with all sales promotions and visual updates
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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