Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Job Description
This company is a retail establishment specializing in apparel, providing customers with a high-quality and personalized shopping experience. Known for its commitment to exceptional customer service, it creates a welcoming and professional environment where customers feel valued and supported throughout their shopping journey. The store offers a range of products and services including alterations and personalization options, ensuring clients receive tailored solutions that meet their needs and preferences. With an emphasis on maintaining store standards and operational excellence, this retailer strives to uphold a reputation for delivering five-star customer service consistently. Employees at this establishment play a key role in... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- excellent communication skills
- ability to work in a fast-paced environment
- strong interpersonal skills
- ability to lift up to 25 pounds occasionally
- ability to stand, walk, and sit for extended periods
- basic computer proficiency
- willingness to follow dress code policy
- availability to work flexible hours
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- excellent communication and interpersonal skills
- strong problem-solving abilities
- ability to manage multiple customer interactions simultaneously
- proficiency with inventory management systems
- ability to work collaboratively in a team environment
- commitment to upholding store standards and dress code
- experience promoting sales and personalization services
- ability to handle cash transactions accurately
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- use all systems to manage the customer flow to deliver five-star customer service experience
- maintain all service vows which include being prepared, welcoming, ability to meet the needs and be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
- responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of five-star customer service
- proactively address customer concerns with confidence
- know when to escalate and partner with leadership team
- communicate how alterations can play an important role in perfecting the dress for her event in partnership with alterations
- promote all alteration services and personalization options
- maintain store-standards to support a flawless shopping experience
- maintain a high standard of dress to meet the dress code policy
- respond promptly to all customer questions providing product and service information
- build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
- assist with all sales promotions and visual updates
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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