Welcome Desk Receptionist

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Employee training programs

Job Description

Our client is a well-established retail company specializing in apparel, known for delivering premium customer experiences and maintaining a strong presence in the specialty store sector. This company is dedicated to offering excellent service and quality merchandise, making it a leader in its market niche. They maintain a customer-centric approach and strive to uphold high standards in both store operations and customer interaction. The company offers a professional environment where employee engagement and development are prioritized, ensuring the delivery of five-star service consistently across all customer touchpoints.

The Customer Service Representative (CSR) role is pivotal in upholding the company's r... Show More

Job Requirements

High school diploma or an equivalent degree
1-2 years prior retail experience in an apparel, service, or specialty store environment
Ability to stand for extended periods
Capacity to lift up to 25 pounds occasionally
Effective verbal and written communication skills
Ability to multitask and manage customer flow
Proficiency with computers and electronic devices
Commitment to maintaining professional dress code
Willingness to work in a fast-paced retail environment

Job Qualifications

High school diploma or equivalent
1-2 years prior retail experience in an apparel, service, or specialty store environment
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to manage multiple customers simultaneously
Knowledge of inventory and cash wrap procedures
Familiarity with five-star customer service principles
Ability to maintain professional appearance and adhere to dress code
Basic computer and phone proficiency

Job Duties

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence
Know when to escalate and partner with leadership team
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alteration services and personalization options
Maintain store-standards to support a flawless shopping experience
Maintain a high standard of dress to meet the Dress Code policy
Respond promptly to all customer questions providing product and service information
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
Assist with all sales promotions and visual updates
Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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