Welcome Desk Receptionist

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $19.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid training
Employee assistance program

Job Description

The hiring establishment is a retail company specializing in apparel and personalized customer experiences. This company is committed to delivering exceptional Five-Star Customer Service by fostering a welcoming and professional environment for all customers. The company operates in the specialty retail sector, focusing on offering quality merchandise and personalized services such as alterations to enhance customer satisfaction. With a strong emphasis on employee conduct and store standards, the company seeks to ensure that every customer interaction is authentic, empathetic, and consistent. The customer-facing role is integral to maintaining the brand's reputation for excellence and contributes to a seamless shopping experience.Show More

Job Requirements

  • High school diploma or equivalent
  • 1-2 years of retail experience in apparel, service, or specialty store environment
  • Effective communication skills
  • Ability to manage multiple customers simultaneously
  • Proficiency with store systems and point-of-sale
  • Ability to stand, walk, and sit for extended periods
  • Ability to lift up to 25 pounds
  • Maintain professional appearance
  • Willingness to follow company policies and procedures

Job Qualifications

  • High school diploma or an equivalent degree
  • 1-2 years prior retail experience in an apparel, service, or specialty store environment
  • Excellent communication skills
  • Strong problem-solving abilities
  • Ability to work under pressure and multi-task
  • Basic proficiency with computer systems and point-of-sale technology
  • Ability to work in a team environment
  • Strong customer service orientation

Job Duties

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
  • Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
  • Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
  • Proactively address customer concerns with confidence
  • Know when to escalate and partner with leadership team
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
  • Promote all alteration services and personalization options
  • Maintain store-standards to support a flawless shopping experience
  • Maintain a high standard of dress to meet the Dress Code policy
  • Respond promptly to all customer questions providing product and service information
  • Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
  • Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
  • Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
  • Assist with all sales promotions and visual updates
  • Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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