Welcome Desk Receptionist

Fayetteville, AR, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Flexible Schedule

Training and Development

Job Description

The Customer Service Representative (CSR) role is a vital position within a retail environment, specifically tailored to ensuring an outstanding customer experience at every touchpoint. These professionals serve as the frontline ambassadors of the store, embodying the company’s commitment to Five-Star Customer Service. The CSR is responsible for interacting with customers across various channels including in-person, over the phone, and through virtual chats, ensuring that every individual who engages with the store feels welcomed, valued, and supported.

This role is situated within a specialty apparel or service store, where customer satisfaction is paramount to success. The CSR works clo... Show More

Job Requirements

High school diploma or equivalent
1-2 years retail experience in apparel, service, or specialty store
Strong communication skills
Ability to work in fast-paced environment
Ability to stand, walk, and sit for long periods
Ability to lift up to 25 pounds
Proficiency in using electronic devices and computers
Ability to handle multiple customers simultaneously
Commitment to maintaining professional appearance

Job Qualifications

High school diploma or an equivalent degree or 1-2 years prior retail experience in an apparel, service, or specialty store environment
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to manage multiple tasks simultaneously
Experience in inventory management preferred
Familiarity with point-of-sale systems
Ability to maintain a professional appearance and adhere to dress code policies
Customer-focused mindset with the ability to build rapport quickly

Job Duties

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence
Know when to escalate and partner with leadership team
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alteration services and personalization options
Maintain store-standards to support a flawless shopping experience
Respond promptly to all customer questions providing product and service information
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
Assist with all sales promotions and visual updates
Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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