Welcome Desk Receptionist

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional Development

flexible scheduling

Job Description

This opportunity is with a distinguished retail establishment recognized for its commitment to providing an exceptional shopping environment and customer service experience. The company specializes in apparel, offering a variety of products tailored to meet diverse customer preferences in a specialty store setting. With a reputation built on quality merchandise and attentive service, the store strives to create a welcoming and flawless shopping atmosphere for all visitors. The workplace culture emphasizes professionalism, enthusiasm, and a customer-centric approach, making it a preferred destination for shoppers seeking both style and a personalized retail experience.

The role of the Customer Service Representa... Show More

Job Requirements

High school diploma or equivalent
1-2 years prior retail experience in an apparel, service or specialty store environment
ability to communicate clearly and professionally
strong customer service and conflict resolution skills
capability to stand, walk and sit for extended periods
ability to lift up to 25 pounds occasionally
visual acuity to read and use electronic devices for long periods
adherence to dress code policy

Job Qualifications

High school diploma or an equivalent degree
1-2 years prior retail experience in an apparel, service or specialty store environment
excellent communication and interpersonal skills
strong problem-solving abilities
ability to manage multiple customer interactions simultaneously
proficiency with customer service systems and point-of-sale technology
teamwork and collaboration skills
attention to detail and commitment to maintaining store standards

Job Duties

Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
use all systems to manage the customer flow to deliver Five-Star Customer Service experience
maintain all service vows which include being prepared, welcoming, ability to meet the needs and be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
proactively address customer concerns with confidence
know when to escalate and partner with leadership team
communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
promote all alteration services and personalization options
maintain store-standards to support a flawless shopping experience
maintain a high standard of dress to meet the dress code policy
respond promptly to all customer questions providing product and service information
build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated
assist with all sales promotions and visual updates
other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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