Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and development opportunities
Flexible work schedule
Job Description
The hiring establishment is a well-established retail company specializing in apparel and specialty store environments, committed to providing an exceptional shopping experience for its customers. Known for its friendly, customer-centric approach, the company has built a reputation for maintaining high standards of service, professionalism, and quality. The store operates in a fast-paced, dynamic environment where delivering a consistent Five-Star Customer Service Experience is paramount. Whether customers visit in person, interact via phone, or connect through virtual chat, the company ensures that every interaction reflects genuine enthusiasm and professionalism.
The role of Customer Service Representative (CSR) is integral to the company... Show More
The role of Customer Service Representative (CSR) is integral to the company... Show More
Job Requirements
- high school diploma or equivalent
- 1-2 years of retail experience
- excellent communication skills
- ability to stand and walk for extended periods
- ability to lift up to 25 pounds
- proficiency in using computers and electronic devices
- ability to work in a fast-paced environment
- adaptability to various customer interaction methods
- adherence to dress code and store policies
Job Qualifications
- high school diploma or equivalent
- 1-2 years prior retail experience in apparel, service, or specialty store environment
- strong communication and interpersonal skills
- ability to multitask and manage time effectively
- problem-solving skills
- familiarity with inventory and cash handling procedures
- ability to work collaboratively in a team environment
- knowledge of alteration services is a plus
Job Duties
- welcome all customers with genuine enthusiasm over phone, virtual chats, and in person
- communicate clearly and concisely adapting to customer needs
- use systems to manage customer flow and deliver five-star customer service
- maintain service vows including being prepared, welcoming, and meeting customer needs
- provide exceptional service experience to multiple customers
- proactively address customer concerns and escalate as needed
- promote alteration services and personalization options
- maintain store standards for a flawless shopping experience
- uphold dress code policy
- respond promptly to customer questions
- build and maintain customer relationships
- engage in inventory management including processing orders and receiving merchandise
- support cash wrap behaviors and process transactions accurately
- assist with sales promotions and visual updates
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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