Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $12.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive pay
Team bonus
early pay access
generous team member discount
Vision care
supplemental insurances
401K Program
Identity Theft Protection
home and auto insurance discounts
mobile discounts
Legal benefits
Pet insurance
Job Description
David's Bridal is a renowned specialty retail company that excels in providing a diverse selection of bridal gowns, bridesmaid dresses, and other formal occasion attire. Established as a leader in the wedding and special events industry, David's Bridal prides itself on being the go-to destination for customers seeking quality, style, and exceptional service. The company focuses on making special moments memorable by empowering customers to find the perfect dress and accessories that reflect their unique personal style. Known for dominating its product category with one in every three dresses sold by David's Bridal, the brand has built a reputation for... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years related retail experience
- strong communication skills
- ability to manage multiple customers simultaneously
- proficiency with retail systems
- ability to work weekends
- physical ability to stand and walk for extended periods
- commitment to delivering exceptional customer service
- adherence to dress code policy
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel, service, or specialty store environment
- excellent communication skills
- ability to multitask and manage customer flow
- strong problem-solving skills
- ability to work collaboratively with a team
- knowledge of customer service principles
- proficiency in handling cash transactions
- adaptability to work weekends
- professionalism and positive attitude
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
- use all systems to manage the customer flow to deliver Five-Star Customer Service experience
- maintain all service vows which include being prepared, welcoming, ability to meet the needs and be there for all customers, including all operational checklist task and meeting customers emotional and practical needs
- responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
- proactively address customer concerns with confidence and know when to escalate and partner with leadership team
- communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- promote all alteration services and personalization options
- maintain store-standards to support a flawless shopping experience
- maintain a high standard of dress to meet the dress code policy
- respond promptly to all customer questions providing product and service information
- build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
- engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
- support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated
- assist with all sales promotions and visual updates
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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