Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.49 - $26.10
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
W Hoboken, located at 225 River St, Hoboken, New Jersey, is a part of the renowned W Hotels portfolio, operating under Marriott International. As a luxurious and forward-thinking hotel brand, W Hotels are known for reinvention of luxury hospitality, blending original style with innovative service philosophies that cater to dynamic and diverse guests from around the globe. This vibrant establishment prides itself on offering a unique experience where guests can ignite curiosity and expand worlds. W Hoboken continues this legacy by providing top quality rooms and guest services that reflect the energetic spirit of both its location and the brand.... Show More
Job Requirements
- High school diploma or equivalent
- ability to work full time
- experience in hospitality or customer service preferred
- excellent communication skills
- ability to multitask effectively
- maintain professional appearance
- stand, sit, or walk for extended periods
- lift or carry objects up to 10 pounds
- ability to follow company policies and procedures
- confidentiality in handling guest information
Job Qualifications
- High school diploma or equivalent
- previous experience in front desk or guest services role preferred
- excellent customer service skills
- strong communication and interpersonal abilities
- proficiency in computer systems
- ability to handle multiple tasks efficiently
- attention to detail
- problem-solving skills
- ability to work as part of a team
- professional and courteous demeanor
Job Duties
- Organize, confirm, and process guest check-ins and check-outs
- manage room reservations, requests, changes, and cancellations
- secure payments and verify billing
- activate and file room keys
- process guest requests and relay messages
- print contingency lists for emergency records
- explain room features and provide property and local area information
- follow up on outstanding requests or issues
- run and review daily reports and logs
- complete cashier and closing reports
- accept and record wake-up call requests
- count and secure bank at shift start and end
- process payment types, vouchers, and charges
- notify Loss Prevention of theft reports
- comply with company policies and procedures
- maintain professional appearance and confidentiality
- welcome guests and anticipate service needs
- assist guests with disabilities
- answer telephones professionally
- develop positive workplace relationships
- comply with quality assurance standards
- stand, sit, or walk for extended periods
- perform other reasonable duties as assigned
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Job Qualifications
Experience
No experience required
Job Location
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