Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k)
Paid Time Off
Paid holidays
Employee Referral Program
Employee and Family discounts
growth opportunities
Job Description
Exploria Resorts is a leading vacation ownership and hospitality company that has been delivering exceptional vacation experiences for over 25 years. Recognized for its commitment to quality and guest satisfaction, Exploria Resorts operates in the Clermont, Florida area, serving a diverse group of guests who seek memorable and enjoyable vacations. As a company, Exploria Resorts focuses on creating a warm, welcoming atmosphere combined with excellent service and a variety of amenities designed to enhance the overall guest stay. With a strong emphasis on employee growth and competitive benefits, the company is dedicated to fostering a positive work environment that encourages... Show More
Job Requirements
- High school diploma or equivalent
- Some customer service experience preferred
- Strong computer skills
- Ability to work nights, weekends, and holidays
- Clear oral and written communication skills
- Ability to work well in fast-paced, high-pressure situations
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Effective problem-solving skills
- Ability to listen, understand, and clarify concerns and issues
- Ability to be on your feet throughout the entire shift
Job Qualifications
- High school diploma or equivalent
- Some customer service experience preferred
- Strong computer skills
- Ability to work nights, weekends, and holidays
- Clear oral and written communication skills
- Ability to work well in fast-paced, high-pressure situations
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Effective problem-solving skills
- Ability to listen, understand, and clarify concerns and issues
Job Duties
- Open and close the welcome center
- Assist guests with collecting payments/pre-authorization payments
- Make reservations for entertainment, lodging, and/or planning itineraries for shows, attractions, and restaurants
- Welcome guests by greeting them and check them in to pre-qualify them for tours
- Provide information to guests about the area, including directions
- Provide each guest with a map of the resort and directions for accommodations and touring
- Provide guests with hotel vouchers and manage hotel tax responsibilities
- Confirm all gifts and resolve any gifting issues
- Run daily reports
- Ensure guests leave happy and clear on their accommodations, gifts, tour date, and time
- Communicate with Admin Manager or Leads about unusual tours or gifts
- Call arrivals on the day of arrival or coordinate with customer service
- Assist walk-in customers with general questions or arrange courtesy tours
- Resolve product or service problems by identifying and implementing solutions
- Work closely with customer service, reservations, and tour desk
- Learn and progress within the company, cross-training across departments
- Provide final daily breakdown numbers of tours and correct data entry to Marketing and Sales
- Perform other duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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