Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive pay
Comprehensive onboarding
Continuous learning environment
supportive team culture
Weekend schedule
No overnight shifts
Job Description
Animal Emergency & Specialty Center (AESC) in Chattanooga is a leading veterinary facility specializing in emergency and specialty care for animals. Known for its compassionate, state-of-the-art medical services, AESC has built a reputation for excellence within the animal healthcare community across Chattanooga and surrounding areas. As a trusted emergency and specialty center, they provide critical and advanced care 24/7, addressing a wide range of urgent and complex medical conditions in pets. The center is well-regarded for its experienced veterinary professionals, modern equipment, and commitment to providing top-quality service for both pets and their owners. Employees benefit from a supportive team... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience as a veterinary receptionist in emergency or specialty setting preferred
- Strong customer service and communication skills
- Ability to multitask and handle a high volume of calls
- Basic computer skills and familiarity with veterinary software
- Ability to work weekend shifts from Friday to Sunday 7am to 3pm
- Professional and calm demeanor during emergency situations
Job Qualifications
- Prior experience as a receptionist in veterinary emergency or specialty practice or high-volume veterinary hospital
- Experience handling client concerns in stressful situations including emergency cases
- Familiarity with veterinary terminology and procedures or ability to quickly learn
- Strong customer service skills with empathy and professionalism
- Ability to manage high call volumes and multitask efficiently
- Excellent verbal and written communication with focus on active listening
- Basic computer proficiency and experience with veterinary practice management software such as Avimark, Cornerstone, or IDEXX
- Strong organizational skills and attention to detail
- Ability to maintain professional and calm demeanor in high-pressure situations
- High school diploma or equivalent
- Veterinary receptionist certification or similar training is a plus
- Bilingual English/Spanish is a plus
Job Duties
- Greet clients and answer calls providing a friendly first impression
- Gather accurate information about patient condition and history for the care team
- Act as liaison between clients and veterinary team ensuring clear communication and empathy
- Schedule, confirm, and reschedule appointments for emergency and specialty visits
- Enter patient information and updates accurately into the electronic medical record system
- Process intake, consent, and financial forms for emergency and specialty services
- Provide clients with accurate pricing and payment information and process financial transactions
- Collaborate closely with veterinarians and support staff to ensure smooth clinic operations
- Maintain calm and organized demeanor during emergencies and assist with triage and timely client check-ins
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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