Weekend Receptionist- every other weekend 9am-7pm
Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
401k
Annual evaluations
Dental Insurance
Disability insurance
electronic documentation
employee appreciation events
Health Insurance
Life insurance
Modified comp
Paid Time Off
Vision Insurance
Job Description
This position is located in Merriam, KS, and is seeking a highly organized and efficient Receptionist to join the team. The hiring facility is a well-established healthcare environment dedicated to providing comprehensive care and services to its residents. Known for its commitment to quality and compassionate service, the organization takes pride in fostering a welcoming and supportive atmosphere for both residents and staff. The facility emphasizes compliance with federal and state regulations, ensuring that the highest standards of care and operational excellence are consistently met. This attention to detail and dedication to superior service distinguishes the facility as a leader... Show More
Job Requirements
- High school diploma or equivalent
- experience in customer service, preferably in a healthcare or similar environment
- proficiency in Microsoft office
- excellent verbal and written communication skills
- ability to multitask and manage time effectively
- knowledge of federal and state regulations applicable to healthcare facilities
- ability to handle confidential information with discretion
- strong problem-solving and organizational skills
Job Qualifications
- High school diploma required
- proficiency with Microsoft office: Word, Excel and Outlook
- possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community
Job Duties
- Meets and greets all new residents to facility
- explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities
- resolves customer requests, questions and complaints
- provides information to improve customer service
- serves as liaison between residents and other departments
- conducts inquiries on customer satisfaction
- reports information using recommended tools and forms
- identifies, researches and resolves customer concerns
- reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
- coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies
- arranges for consults for residents annually or as needed
- serves as role model to foster superb customer service
- assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies
- completes clerical work for administrative and facility personnel
- opens, delivers, and forwards mail
- transcribes materials
- records appointments and meetings for administrative staff
- files necessary documents
- answers telephone and directs caller to correct station
- refers to nursing home directory to ascertain station number of persons requested
- takes messages for staff members
- answers questions of callers according to nursing home policy
- answers routine correspondence
- alerts specified individuals and agencies in case of emergencies
- assembles material for reports and questionnaires
- announces notifications over public address system
- updates resident directory including resident's names, room locations, and telephone extensions
- arranges for service of office equipment
- passes out and collects employment applications
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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