Weekend Hotel Night Auditor (Friday and Saturday 11pm-7am) | Hyatt Place Lansing -East
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
This hotel is a renowned hospitality establishment committed to providing exceptional lodging experiences to travelers and guests. Known for its welcoming atmosphere and high standards of guest service, the hotel offers a full range of amenities including comfortable rooms, dining options, and easy access to local attractions. The staff is dedicated to ensuring every guest's stay is comfortable, enjoyable, and memorable, creating an inviting environment that fosters repeat visitation and positive reviews. The hotel operates around the clock, maintaining seamless operations through different shift schedules to guarantee consistent service quality.
The role of Manager on Duty during the 3rd shif... Show More
The role of Manager on Duty during the 3rd shif... Show More
Job Requirements
- High school diploma or GED required
- 2+ years prior guest service experience required, preferably in a hospitality setting
- prior night audit or accounting experience preferred
- excellent computer knowledge and communication skills needed
- ability to lift, push and pull up to 75 pounds on an occasional basis
Job Qualifications
- Strong communication and interpersonal skills
- ability to work independently and as part of a team
- attention to detail
- customer focused
- ability to perform job duties in a fast paced environment
- knowledge of hotel property and local attractions
- experience with financial reporting and cash handling
- proficiency in reservation systems and hotel management software
Job Duties
- Performs the manager-on-duty role during 3rd shift
- anticipates and responds to guests in a friendly and positive manner
- responsible for providing the highest level of service
- process check-ins and check-outs, verify billing, create reservations, and process special requests
- assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
- ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary
- understands and follows guest service recovery program
- accountable for accurately balancing all revenue sources and completing daily financial reports
- process no-show reservations, prepare financial reports for managerial review
- close the financial day for the hotel
- follows proper selling techniques and ensures strategies are utilized to maximize room revenues
- monitors room availability, follows restrictions, and all booking policies and procedures
- drives sales and maximizes revenue by up-selling rooms and amenities
- follows procedures when handling cash and processing financial transactions
- responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
- produces required volume of work by planning, organizing and prioritizing work duties
- after completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed
- adheres to general work rules and department procedures
- attends all required department and hotel meetings
- maintains a clean and safe work area in compliance with brand, local, state and federal regulations
- follows all procedures for guest/associate incidents
- knowledgeable of hotel emergency procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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