Weekend Front Desk Agent - Ambassador Hotel Kansas City
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
team environment
Job Description
Ambassador Hotel Kansas City, Autograph Collection, is a distinguished boutique luxury hotel located in the vibrant heart of downtown Kansas City. This historic hotel combines classic charm with contemporary sophistication to provide an unparalleled lodging experience. The hotel features 43 exquisitely designed guest rooms, each decorated with a perfect balance of comfort and elegance. The Ambassador is also home to Lonnie's Reno Club, an exclusive jazz lounge that pays tribute to Kansas City's rich musical heritage, as well as The American Reserve, a dining venue that offers a refined culinary experience inspired by American flavors. Beyond its accommodations and amenities,... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- ability to communicate clearly and pleasantly in English
- professional appearance and demeanor
- basic knowledge of cashiering and accounting
- ability to operate computer systems accurately
- ability to work efficiently under pressure and handle multiple tasks
- strong guest relations skills
- maintain excellent attendance and punctuality
- ability to stand for long periods
- knowledge of safety and emergency procedures
- maintain confidentiality
- participate in safety and security training
Job Qualifications
- High school diploma or equivalent
- customer service experience preferred
- strong verbal and written communication skills in English
- ability to handle guest complaints professionally
- professional appearance and demeanor
- basic accounting and cashier experience
- knowledge of computer systems and efficient data entry
- ability to multitask and work under pressure
- knowledge of hotel facilities and local area
- excellent attendance and punctuality
- strong teamwork and collaboration skills
Job Duties
- Welcome and accommodate guests, visitors, and staff in a warm and courteous manner
- oversee the guest registration and check-out process
- promote hotel services and amenities and provide helpful information
- greet guests and visitors professionally and assist them promptly
- register guests efficiently for lodging and manage account setup accurately
- accommodate room changes expediently
- maintain high knowledge of hotel rates, services, and amenities
- provide information on city attractions and local events
- resolve guest issues empathetically and implement service recovery
- settle guest accounts and process payments following accounting procedures
- communicate courteously and provide accurate information to guests and coworkers
- ensure proper key control and security measures
- participate in safety and security training and maintain knowledge of protocols
- collaborate with other front office and administration staff demonstrating teamwork
- communicate guest information to designated departments
- handle lost and found items appropriately
- report accidents, injuries, maintenance issues to management
- adhere to uniform and grooming standards
- maintain confidentiality of all guest and hotel information
- actively participate in ongoing training
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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