Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.50 - $18.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Disability insurance
Job Description
WellQuest Living is a reputable senior living community dedicated to providing exceptional service and a welcoming environment to its residents, visitors, and staff. Known for its commitment to quality and excellence, WellQuest Living offers a comprehensive range of living options designed to meet the needs of seniors seeking a supportive and engaging lifestyle. The community prides itself on creating a vibrant, secure, and comfortable home where residents can thrive and enjoy a rich array of amenities and services. With a focus on personalized care and attention to detail, WellQuest Living ensures that residents receive the support they need while preserving... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service role
- Proficiency in using multi-line telephone systems
- Ability to provide exceptional customer service
- Strong verbal and written communication skills
- Ability to handle confidential information with discretion
- Capability to multitask and prioritize duties
- Ability to maintain a neat and organized reception area
- Basic computer literacy
- Availability to perform opening and closing duties
- Ability to respond promptly and professionally in emergency situations
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Strong communication and interpersonal skills
- Ability to manage multiple tasks simultaneously
- Proficiency with multi-line telephone systems
- Knowledge of office equipment such as fax machines, copiers, and mail meters
- Ability to handle emergency situations calmly and effectively
- Familiarity with senior living community environment is an advantage
- Strong organizational skills
- Ability to maintain confidentiality and demonstrate professionalism
- Basic computer skills
Job Duties
- Provide all residents, guests and visitors exceptional customer service during every interaction whether in-person or via the telephone
- Greet all residents and visitors
- Provide information to those seeking information about the property
- Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel
- Direct visitors to appropriate office or resident apartment
- Responsible for assisting residents, family members, and guests with general requests
- Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour
- Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner
- Display knowledge of the services and programs and other pertinent information regarding the property
- Responsible for the mail meter, stamps, making copies, and other tasks related to office operations
- Record receipt of packages and contact Residents for pick up
- Effectively handle business center requests such as photocopying, faxing, shipping of mail, etc
- Process incoming mail
- Sort, but not open, property mail and distribute mail to appropriate mailboxes
- Complete all opening and closing duties
- Accurately take reservations for dining rooms
- Accurately take reservations for Activities Department
- Accurately take reservations for personal and complimentary transportation
- Receive and accurately record all maintenance work order requests and deliver the requests timely to the Maintenance Department
- Monitor the Emergency Alert System and immediately respond to every call
- Maintain the Resident Notice Binder
- Arrange for the parking and retrieval of valet cars
- Arrange all wake-up calls, dry cleaning, pet care, additional housekeeping, personal errands, car care etc, as requested by residents
- Fulfill “personal concierge” requests such as area restaurant reservations, tee times, MapQuest directions, internet research, etc
- Maintain reception area in a neat and orderly fashion
- Ensure that reception desk and lobby has current property literature on display
- Ensure that lobby is free of excessive or outdated literature
- Ensure that coffee and/or refreshments are fresh and readily available
- Ensure that all posted signage is 100% accurate, timely and free from fingerprints
- Perform clerical duties for property staff as directed by supervisor
- Update and assemble marketing packets for inquiries
- Be responsive to residents’ concerns, including
- responding immediately to emergency calls and notifying the appropriate persons or agencies as warranted, promoting resident morale by answering questions and calming distressed residents, and referring grievances to appropriate personnel
- Provide support to community’s marketing efforts through positive/friendly interaction during all property tours and telephone contact with the public, and as directed by a supervisor
- Communicate any observed or suspected resident change of condition to a supervisor immediately
- Maintain a safe and secure environment for all staff, residents and guests, following established safety standards
- Encourage teamwork through cooperative interactions with co-workers and other departments
- Support a positive and professional image through actions and dress
- Perform other duties consistent with the position as assigned by the Business Office Director, Assistant Executive Director or Executive Director
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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