Weekend Concierge

Joliet, IL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $15.00

Work Schedule

Weekend Shifts

Benefits

Medical insurance

Life insurance

long-term disability coverage

401(k) plan with Company Match

Career development opportunities

training programs

Paid Time Off

Job Description

Cedarhurst of Yorkville is a regional healthcare provider dedicated to serving older adults with compassion and respect. The community is well-known for its commitment to fostering an environment where residents are truly cared for by a team that values empathy, trustworthiness, and dedication. As a part of the Cedarhurst Senior Living family, the Yorkville location provides senior living accommodations that emphasize safety, comfort, and engagement for its residents, placing their wellbeing at the forefront of every decision. The organization prides itself on creating a supportive and enriching atmosphere not only for residents but also for families and staff. This philosophy... Show More

Job Requirements

High school diploma or GED preferred
Previous customer service experience preferred
Ability to work every other weekend (Saturdays 12:00 PM-6:00 PM and Sundays 10:00 AM-6:00 PM)
Ability to stand, move, communicate, and identify written information
Ability to occasionally lift or move up to 50 pounds independently
Ability to occasionally lift or move up to 200 pounds with assistance
Flexibility to work weekends as needed
Ability to use computers and related software
Pass background and drug tests
Compliance with health and safety protocols including TB testing and PPE use

Job Qualifications

High school diploma or GED preferred
Previous experience in customer service role, preferably in senior living, healthcare, hospitality, or similar setting
CPR or BLS certification preferred
Proficient in Internet browsers such as Explorer, Chrome, and Firefox
Skilled in Microsoft Office programs including Outlook, Excel, Word, and Publisher
Experience with electronic health records (EHR) systems and HR-related software preferred
Strong communication and interpersonal skills
Ability to interact empathetically with seniors and their families
Ability to follow directions and work independently when needed

Job Duties

Welcoming residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community
Monitoring the community's entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols
Regularly engaging with residents helping them feel valued and cared for
Receiving and distributing mail and packages
Managing external and internal calls, taking, and communicating messages, as well as forwarding calls to the appropriate person or department
Assisting the Executive Director and Business Office Manager with clerical/administrative duties, as well as assisting the Sales and Marketing team with taking sales inquiries, as needed
Assisting residents with scheduling personal transportation services and making reservations for community events in conjunction with the Life Enrichment Director
Managing sale of guest meals and initiating credit card transactions for guest meal sales when necessary
Submitting all work order requests to Maintenance on behalf of residents
Monitoring emergency response system and fire alarm panel
Ensuring effective communication is utilized by community staff with residents' families concerning residents' care, encompassing their physical, personal, and emotional wellbeing
Working well with others and taking direction from management, as well as taking initiative with conflict intervention and resolution for residents, families, employees, and others as needed
Remaining flexible and able to work weekends when necessary
Performing other job-related duties as assigned by Management staff

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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