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Walt Disney World Resort

Wedding Event Services Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Savings benefits
Educational opportunities
special extras

Job Description

Disney, a global leader in entertainment and hospitality, is renowned for creating magical experiences and cherished memories for guests of all ages. With a legacy built on creativity, innovation, and exceptional service, Disney continues to set the standard in the industry for guest satisfaction and immersive experiences. As a premier entertainment and hospitality company, Disney offers a wide range of services including theme parks, resorts, cruises, and special events. The company’s commitment to excellence is reflected in its dedication to providing personalized and memorable experiences to every guest. Joining Disney means becoming part of a team that values creativity, teamwork,... Show More

Job Requirements

  • Bachelor's degree or equivalent
  • At least three years of experience planning and executing events within a high-volume environment
  • Proficiency in a Windows environment
  • Availability for weekends, nights, and holidays, based on wedding schedules
  • Strong written and verbal communication skills, including effective listening and phone etiquette
  • Ability to develop and maintain positive working relationships with Cast Members, clients, and operating areas
  • Focus on delivering exceptional guest service with speed and accuracy
  • Strong organizational skills with attention to detail and the ability to handle multiple priorities
  • Conflict resolution skills
  • Strong negotiating and influencing abilities

Job Qualifications

  • At least three years of experience planning and executing events within a high-volume environment
  • Proficiency in a Windows environment
  • Availability for weekends, nights, and holidays, based on wedding schedules
  • Strong written and verbal communication skills, including effective listening and phone etiquette
  • Ability to develop and maintain positive working relationships with Cast Members, clients, and operating areas
  • Focus on delivering exceptional guest service with speed and accuracy
  • Strong organizational skills with attention to detail and the ability to handle multiple priorities
  • Conflict resolution skills
  • Strong negotiating and influencing abilities

Job Duties

  • Plan, coordinate, and execute custom wedding events for up to 50-60 couples per year
  • Present creative ideas and detailed information to couples in a concise, well-organized manner
  • Manage multiple clients simultaneously, handling a high volume of emails, appointments, and meetings
  • Ensure all details are accurately entered into Disney Sales and Services Lightyear System
  • Collect all payments before the event and ensure final billing is accurate
  • Develop and maintain positive working relationships with Cast Members, clients, and operating areas
  • Deliver exceptional guest service with speed and accuracy
  • Handle conflict resolution and demonstrate strong negotiating and influencing abilities

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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