Webber - Emergency Dispatcher (Tunnel Operator) - Infrastructure Management
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Paid holidays
Job Description
Ferrovial is a global leader in infrastructure with a strong commitment to innovation and making a positive impact on the lives of people worldwide. Established in 1963, Ferrovial operates across high-impact sectors including Highways, Airports, Construction, and Energy. The company is publicly listed on three major stock markets: Nasdaq in the US, Euronext Amsterdam in the Netherlands, and IBEX 35 in Spain, reflecting its significant international presence and financial stability. With a workforce exceeding 24,000 professionals operating in more than 15 countries, Ferrovial stands out as a community of innovators dedicated to excellence and sustainable development. The company is recognized... Show More
Job Requirements
- High school diploma or GED
- minimum of three years' experience in control center operations providing critical, strategic infrastructure support
- proficiency in MS Excel and reading process flowcharts
- valid driver's license with good driving record
- prior experience in transportation management or traffic operations control center preferred
- excellent communication skills
- ability to handle high-pressure and fast-paced environments
- ability to operate communication equipment
- capability to monitor and interpret real-time video and data systems
- ability to change priorities quickly
- availability to work shifts including nights, weekends, and holidays
- commitment to workplace safety and compliance with legal requirements
- physical ability to sit for prolonged periods and perform minimum lifting of 30 pounds
Job Qualifications
- High school diploma or GED
- a minimum of three (3) years' experience in a control center operations role providing critical, strategic infrastructure support services or related field
- moderate level computer skill with MS Excel and in the reading and interpretation of process flowcharts
- valid driver's license with good driving record essential
- prior work experience in a transportation management/traffic operations control center preferred
- strong oral and written communication skills
- ability to liaise at all levels including staff, incident response crews, maintenance crews, first responders, contractors, visitors
- ability to process and analyze data for reports
- ability to implement prescribed incident response emergency procedures
- adaptability in a fast-paced environment
- ability to take appropriate action before arrival of first responders
Job Duties
- Ensure safe, effective and efficient ongoing traffic operations, maintenance of traffic (MOT), incident response, and maintenance access of the tunnel
- coordinate detection, assessment, and verification of incidents and emergencies
- provide accurate incident notification/dispatch to IRC and 911 dispatch communications
- communicate and transmit real-time traffic information to the TMC regarding any incidents or emergencies upon occurrence and coordinate the response of other supporting emergency agencies
- initiate appropriate action per the incident response protocol including operation of life safety systems and coordinated response to on-road incidents with incident response personnel and external agencies in accordance with approved IMP's
- monitor roadway surface to ensure the tunnel is free from hazards and debris
- perform security monitoring of tunnel and equipment regularly
- participate in testing of TSI critical operational systems and tunnel emergency drills
- develop and maintain an expert working knowledge of the tunnel SCADA and TSCS control systems, including their criticality in performance monitoring, data accuracy, and availability metrics
- participate in frequent training opportunities including induction, cross skilling, toolbox, and NIMS
- keep work environment free of distractions
- participate in control room shift handover at end of every shift
- provide feedback on opportunities for implementing Better Way and Continuous Improvement
- assist with logging subcontractor and approved visitor access to the project via the Tunnel Operations Center
- avoid legal challenges by complying with federal, state, and local legal requirements
- positively contribute to a diverse, inclusive and fair work environment, free from discrimination, bullying and harassment
- carry out all duties in line with company policies and procedures as amended from time to time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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