Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,600.00 - $131,700.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Seneca Gaming Corporation is a prominent entity in the casino and hospitality industry known for its dedication to providing exceptional entertainment and dining experiences. It operates various casinos and related facilities, emphasizing superior service, customer satisfaction, and operational excellence. The corporation maintains high standards of professional conduct and service quality in all facets of its operations, particularly within its Food and Beverage (F&B) outlets. Seneca Gaming Corporation's commitment to excellence ensures its venues deliver memorable experiences to all patrons while maintaining stringent adherence to policies, internal controls, and regulatory requirements.
The role of the Restaurant Room Manager at Seneca Gamin... Show More
The role of the Restaurant Room Manager at Seneca Gamin... Show More
Job Requirements
- must be 18 years or older upon employment
- high school diploma or equivalent required, associates or bachelor's degree preferred
- excellent communication skills
- ability to write routine correspondence and speak effectively
- ability to deal effectively with customers and employees
- ability to resolve problems and conflicts diplomatically
- physical ability to stand, walk, and move through casino and hotel areas
- maintain physical stamina and mental attitude for fast-paced environment
- able to work in environment where smoking is permitted
- capable of handling noise levels from moderate to loud
- complete required seneca gaming corporation training programs within nine months
Job Qualifications
- must demonstrate leadership, fairness, and sensibility to customers and employees
- ability to instill pride and personal responsibility in subordinates
- minimum six years in food and beverage field with three years in supervision at high-volume restaurants
- minimum one year as a general manager of a dining restaurant
- excellent interpersonal, customer service, communication, coaching, team building, and problem-solving skills
- general knowledge of full service dining and food and beverage procedures
- ability to understand and manage budgets
- understanding of labor and productivity standards
- able to evaluate statistical and business reports
- computer literate including Microsoft office and restaurant systems
- ability to make decisions, interact pleasantly with customers, and resolve guest recovery situations
- public speaking and communication effective
Job Duties
- implement and maintain upscale standards
- train all restaurant staff to perform their job duties in accordance with departmental and company standards
- evaluate, provide feedback and direct shift managers and all restaurant staff
- ensure that all products served meet established specifications and standards
- manage a budget to ensure the department runs efficiently to achieve fiscal and performance goals
- maintain a rotation of weekly and seasonal special offerings
- keep informed of new or revised restaurant and dining concepts
- provide disciplinary action when needed
- facilitate weekly management meetings
- attend property management meetings
- maintain constant control of the restaurant including greeting and seating guests and resolving service failures
- report incidents to appropriate management
- assure prompt and professional service to all guests
- approach tables to obtain feedback about dining experience
- handle administrative duties such as scheduling and payroll
- advise director of food and beverage of daily concerns and needs
- complete daily and incident reports
- prepare necessary paperwork, ordering supplies and equipment
- communicate regularly with associates about casino activities and events
- ensure staff behavior and appearance comply with established standards
- share accountability for achieving cost goals, labor and expenses
- evaluate staff performance on a 90-day and annual basis
- maintain current understanding of policy and information security
- provide exceptional customer service and maintain a professional work environment
- meet attendance guidelines
- complete required training programs
- attend all necessary meetings
- adapt duties and responsibilities as needed
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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