Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,600.00 - $131,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Seneca Gaming Corporation is a prominent leader in the entertainment and hospitality industry, known for its commitment to excellence and delivering superior guest experiences. The corporation operates a variety of gaming and hospitality venues that provide an upscale and engaging environment for patrons. With a focus on quality service, innovation, and a dynamic work culture, Seneca Gaming Corporation continually strives to maintain high standards of operation, customer satisfaction, and employee development. The company values professionalism, teamwork, and integrity in every aspect of its operations, ensuring a rewarding and challenging workplace for its employees.
The position of Restaurant Room Manager ... Show More
The position of Restaurant Room Manager ... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or equivalent required
- Associates or Bachelor’s degree preferred
- Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills required
- Must possess leadership, fairness, and sensibility
- Ability to instill pride and responsibility in staff
- Experience in food and beverage field for at least six years
- Supervisory experience in a high volume restaurant for at least three years
- Experience as general manager of dining restaurant for one year
- Ability to understand and manage budgets
- Knowledge of labor and productivity standards
- Ability to evaluate and interpret reports
- Computer literacy including Microsoft Office and automated systems
- Ability to resolve problems and handle guest recovery situations
- Ability to communicate effectively and diplomatically
- Must be able to work under pressure in a fast-paced casino environment
- Ability to stand, walk, and move through all areas of casino and hotel
- Ability to work in an environment where smoking is permitted
Job Qualifications
- Demonstrate leadership, fairness, and sensibility to customers and employees
- Ability to instill pride and responsibility in subordinates
- Minimum six years experience in food and beverage
- Minimum three years supervisory experience in a high volume restaurant
- Minimum one year as a general manager of a dining restaurant
- Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills
- General knowledge of full service dining and food and beverage service procedures
- Ability to understand budgets and hold responsible units accountable
- Knowledge of labor and productivity standards measured by covers per hour
- Ability to evaluate statistical and business reports
- Computer literate with broad knowledge of Microsoft Office and restaurant automated systems
- Ability to make decisions and direct others
- Strong public speaking and communication skills
- Ability to interact effectively with customers and staff
Job Duties
- Implement and maintain upscale standards upon division management approval
- Train all restaurant staff to perform their duties in accordance with company standards
- Monitor and evaluate staff performance regularly
- Ensure all products served meet established specifications and quality standards
- Manage budget to achieve fiscal and performance goals and recommend changes to enhance profitability
- Maintain rotation of weekly and seasonal special menu offerings based on trends and feedback
- Stay informed on new dining concepts aligned with property plans
- Provide disciplinary action when needed
- Facilitate weekly management meetings and attend property management meetings
- Maintain control of restaurant operations including guest greeting, seating, service failure resolution, and complaint handling
- Report incidents to appropriate management
- Ensure prompt and professional guest service
- Collect guest feedback about dining experience
- Perform administrative duties such as scheduling, payroll, and personnel management
- Advise Director of Food & Beverage on daily concerns and resource utilization
- Complete daily and incident reports
- Prepare paperwork and ordering for supplies and equipment
- Communicate regularly with associates about casino activities and events
- Ensure staff behavior and appearance complies with standards
- Share accountability for meeting cost, labor, and expense goals
- Conduct 90-day and annual staff performance evaluations
- Uphold information security policies
- Provide exceptional customer service and maintain a professional work environment
- Meet attendance guidelines and company policies
- Complete required training programs within nine months
- Attend all necessary meetings
- Adapt duties and expectations as job requirements change
- Work hours based on a 24-hour schedule
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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