Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $77,261.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
performance-based incentives
Comprehensive benefits package
Healthcare coverage
Paid Time Off
Employee engagement programs
Career development opportunities
Job Description
Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading location-based entertainment platform operating over 360 venues across North America. The company specializes in providing vibrant and engaging experiential offerings in bowling, amusement parks, water parks, and family entertainment centers. As a dominant player in the entertainment industry, Lucky Strike Entertainment is also the proud owner of the Professional Bowlers Association, a major league bowling organization and a popular media property with millions of fans worldwide. Committed to delivering exceptional guest experiences and innovative entertainment solutions, Lucky Strike Entertainment continuously strives to elevate the leisure and hospitality sectors with... Show More
Job Requirements
- Minimum 3-5 years of experience in operations management preferably in a waterpark amusement park hospitality or recreation environment
- strong knowledge of facility operations safety protocols and customer service principles
- experience leading teams managing schedules and overseeing multiple departments or areas
- proven ability to solve problems delegate effectively and manage high-pressure situations
- excellent communication organization and leadership skills
- proficiency with Microsoft Office and operational software systems
- proficiency in English
- must be available to work flexible hours including evenings weekends and holidays
- ability to work both indoors and outdoors in varying weather conditions
- physical ability to walk stand and respond quickly in emergency situations
- may be required to be on-call for emergency response or critical operational needs
Job Qualifications
- Minimum 3-5 years of experience in operations management preferably in a waterpark amusement park hospitality or recreation environment
- strong knowledge of facility operations safety protocols and customer service principles
- experience leading teams managing schedules and overseeing multiple departments or areas
- proven ability to solve problems delegate effectively and manage high-pressure situations
- excellent communication organization and leadership skills
- proficiency with Microsoft Office and operational software systems
- proficiency in English
- certified pool operator (CPO) or familiarity with aquatic safety operations preferred
- CPR/AED/First Aid certification preferred
- experience in emergency response planning and incident management preferred
- TIPS and ServSafe certifications a plus for broader food or guest operations
Job Duties
- Manage day-to-day park operations including attraction readiness staffing coverage scheduling and guest flow
- supervise departmental leads and frontline staff to ensure consistent service safety and cleanliness standards
- collaborate with the Aquatics Director and Maintenance teams to ensure waterpark attractions and facilities are operational compliant and guest-ready
- oversee the implementation and enforcement of operational policies safety procedures and emergency response plans
- conduct regular inspections of park areas and attractions to identify and resolve issues promptly
- monitor labor efficiency inventory control and supply ordering to support departmental needs and budget adherence
- assist with the recruitment onboarding scheduling and performance development of operations team members
- respond to guest feedback and incidents ensuring appropriate resolution documentation and service recovery
- support compliance with local state and federal safety and health regulations across all operational areas
- maintain accurate reports related to incidents maintenance logs safety drills and staff certifications as applicable
- provide leadership presence throughout the park particularly during peak periods weekends and special events
- promote a positive team-oriented work culture that reflects company values and encourages employee engagement
- identify and recommend process improvements to enhance guest satisfaction team efficiency and operational performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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