Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Coverage
401(k) with Company Match
Gym membership reimbursement
wellness programs
Job Description
Murfreesboro Medical Clinic & SurgiCenter (MMC) is a physician-owned, multi-specialty medical facility that has proudly served the Middle Tennessee community for decades. Offering access to over 20 specialties under one roof, MMC combines a commitment to compassionate patient care with innovative medical practices and a collaborative team-oriented approach. Known for fostering a supportive and professional environment, MMC emphasizes continuous improvement in community health through quality medical and surgical services. The clinic's vision is to be a major contributor to community health by promoting wellness, aiding in diagnosis, and enhancing treatment effectiveness. MMC’s mission focuses on delivering accessible and cost-effective healthcare... Show More
Job Requirements
- High school diploma or GED
- Certified Medical Assistant
- Certified Nursing Assistant
- Ability to provide excellent customer service
- Strong communication skills
- Professional and compassionate demeanor
- Ability to multitask and prioritize effectively
- Flexibility to work extended business hours including weekends and holidays
- Ability to remain calm under stress
- Proficiency with relevant computer systems and software
Job Qualifications
- High school diploma or GED
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
- Experience preferred but not required
- Excellent customer service skills
- Strong skills in communicating effectively with co-workers, providers, and patients
- Ability to conduct daily functions in an appropriate, professional, and compassionate manner
- Ability to manage/prioritize multiple tasks in an efficient and timely manner
- Teamwork attitude
- Flexibility to respond to changing demands
- Ability to react calmly and competently in stressful situations
- Effectively utilize computer systems and programs necessary to complete daily tasks
Job Duties
- Represent MMC in a courteous and professional manner
- Greet guests and incoming calls in a polite, prompt, and helpful manner
- Take accurate messages which include all required information
- Process voicemails
- Be at your workstation on time and prepared to start the day
- Be flexible when asked to stay past your scheduled work time as needed to accommodate the needs of patients
- Collect co-payments, deductibles, co-insurance, or other patient responsible balances
- Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently
- Correctly process payments and receipts
- Prepare daily deposit and maintain cash bag
- Schedule, coordinate and reschedule patient appointments as instructed by providers
- Screen calls and direct to appropriate staff members
- Utilize Phreesia pad with every patient unless they checked in online prior to appointment
- Obtain accurate demographic and insurance information from patients to ensure accurate billing and maximum reimbursement
- Obtain and process insurance referrals timely
- Provide prompt, efficient, and accurate patient service
- Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
- Coordinate referrals as needed
- Schedule additional testing as needed
- Provide excuse notes or complete forms that patients need with guidance of the APP
- Scan documents into the patient chart
- Keep your work area and the clinic clean
- Be knowledgeable of and adhere to all HIPAA and OSHA guidelines
- Be knowledgeable of and adhere to all MMC policies and procedures
- With instructions, perform other duties as required or assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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