Job Overview
Compensation
Type:
Hourly
Rate:
Range $10.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program
Job Description
Riverside Health System, located in Newport News, Virginia, is a renowned healthcare provider committed to delivering exceptional care and services to its community. With a comprehensive network of hospitals, outpatient centers, and specialized healthcare facilities, Riverside focuses on improving patient outcomes through compassionate care and innovative medical practices. The organization places a strong emphasis on fostering a supportive and collaborative work environment, where employees are encouraged to grow professionally and personally while contributing to the health and wellness of the community. Riverside Health System's dedication to excellence has established it as a trusted and respected name in the healthcare industry... Show More
Job Requirements
- High school diploma or GED
- 1 year customer service experience in a hospitality environment preferred
- Food Handlers Card (FH) - VA State - ANSI-approved Food Handlers certificate program within 30 days required
- Allergen Awareness Certification - VA State - ANSI-approved Allergen Awareness certificate program within 180 days required
- Ability to work in approved uniform and punctuality
- Ability to follow service procedures and safety protocols
- Strong communication and interpersonal skills
- Ability to handle customer requests and concerns professionally
Job Qualifications
- High school diploma or GED preferred
- 1 year customer service in a hospitality environment preferred
- Knowledge of menu options and dietary restrictions
- Familiarity with Food Service software and hardware
- Understanding of safe food handling practices
- Ability to work as part of a team and communicate effectively
- Commitment to providing excellent customer service
- Positive attitude and professional demeanor
Job Duties
- Follow standard service protocols as outlined in the Dining Service Training manual ensuring that residents and their guests are greeted and seated in a timely fashion and meals are delivered in a timely and gracious manner
- Understand and is sensitive to the needs and preferences of our seniors and their guests, and professionally handle all requests or concerns regarding meal service as they arise
- Demonstrate commitment to customer service by working closely with the kitchen team to ensure that all orders are prepared accurately
- Demonstrate positive interaction and support to all team members to provide seamless, timely, and accurate meal service to the resident/guest and team
- Complete daily duties, ensuring all opening and closing side work is accomplished to include restocking supplies as needed, completion of cold food prep (as applicable), and other duties as assigned
- Assemble resident trays accurately according to menu/tray ticket information and ensure compliance to diet or allergy restrictions (where applicable)
- Exhibit knowledge of menu details and resident accounting procedures
- Knowledgeable in use of Food Service software/hardware utilized in obtaining resident orders at the table or bedside (as applicable)
- Adhere to all quality controls as it pertains to Dining Services
- Follow Policies and Procedures
- Exhibit safe food handling to eliminate the risk of food borne illness to include glove use, hair restraints, labeling, dating, temperature monitoring and food rotation
- Follow proper technique for serving and clearing tables
- Perform table set-up and break down of dining rooms while adhering to proper sanitation/disinfecting procedures in accordance with all regulatory requirements
- Assist in maintaining the self-respect, personal dignity, and physical safety of each resident we serve
- Utilize time management appropriately to complete assigned duties
- Is punctual and prepared to work in facility approved uniform for all scheduled shifts
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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