Job Overview

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Compensation

Type:
Hourly
Rate:
Range $10.00 - $17.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities

Job Description

Riverside Health System, located in Smithfield, Virginia, is a reputable healthcare provider dedicated to delivering high-quality care and services to its community. Known for its commitment to excellence and compassionate care, Riverside Health System offers a range of healthcare services with a focus on patient and resident well-being. The system emphasizes creating an environment that promotes health, comfort, and dignity for all individuals they serve, including residents in long-term care settings.

Within this esteemed organization, the role of Waitstaff plays a critical part in enhancing the dining experience for residents and their guests. The Waitstaff are responsible for providing except... Show More

Job Requirements

  • High school diploma or GED preferred
  • One year customer service experience in hospitality preferred
  • Food Handlers Card (FH) - VA State - ANSI-approved Food Handlers certificate program within 30 days required
  • Allergen Awareness Certification - VA State - ANSI-approved Allergen Awareness certificate program within 180 days required

Job Qualifications

  • High school diploma or GED preferred
  • One year customer service experience in hospitality preferred
  • Knowledge of food service software and hardware
  • Ability to demonstrate commitment to customer service
  • Ability to work effectively as part of a team
  • Strong knowledge of menu details and resident dietary preferences
  • Understanding of dining service protocols and safety standards

Job Duties

  • Follow standard service protocols as outlined in the Dining Service Training manual ensuring that residents and their guests are greeted and seated in a timely fashion and meals are delivered in a timely and gracious manner
  • Understand and is sensitive to the needs and preferences of our seniors and their guests, and professionally handle all requests or concerns regarding meal service as they arise
  • Demonstrate commitment to customer service by working closely with the kitchen team to ensure that all orders are prepared accurately
  • Demonstrate positive interaction and support to all team members to provide seamless, timely, and accurate meal service to the resident/guest and team
  • Complete daily duties, ensuring all opening and closing side work is accomplished to include restocking supplies as needed, completion of cold food prep (as applicable), and other duties as assigned
  • Assemble resident trays accurately according to menu/tray ticket information and ensure compliance to diet or allergy restrictions (where applicable)
  • Exhibit knowledge of menu details and resident accounting procedures
  • Knowledgeable in use of Food Service software/hardware utilized in obtaining resident orders at the table or bedside (as applicable)
  • Adhere to all quality controls as it pertains to Dining Services
  • Follow Policies and Procedures
  • Exhibit safe food handling to eliminate the risk of food borne illness to include glove use, hair restraints, labeling, dating, temperature monitoring and food rotation
  • Follow proper technique for serving and clearing tables
  • Perform table set-up and break down of dining rooms while adhering to proper sanitation/disinfecting procedures in accordance with all regulatory requirements
  • Assist in maintaining the self-respect, personal dignity, and physical safety of each resident we serve
  • Utilize time management appropriately to complete assigned duties
  • Is punctual and prepared to work in facility approved uniform for all scheduled shifts

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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