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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Retirement Plan
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Job Description
TouchPoint Support Services is a prominent part of Compass Healthcare, dedicated to delivering exceptional hospitality services within Ascension Health hospitals across the United States. The company operates primarily in the healthcare foodservice industry, focusing on creating an environment that fosters healing and comfort for patients, families, and visitors. TouchPoint’s mission is deeply rooted in compassion, quality service, and excellence, with an emphasis on building belonging and supporting the health of the poor and vulnerable. This makes the organization not just a service provider but a critical component in the healthcare support ecosystem in the U.S. As part of Compass Group,... Show More
Job Requirements
- Prior serving experience is required
- Must be able to perform essential job functions with or without reasonable accommodation
- Ability to work part-time schedule including weekends
- Must maintain sensitivity and confidentiality regarding guest medical information
- Must be able to handle cash accurately
- Must be able to communicate effectively with guests and staff
- Must be able to stand and walk for extended periods
- Must comply with health and safety standards
- Ability to operate foodservice equipment safely
- Must be legally authorized to work in the United States
Job Qualifications
- Prior serving experience
- Knowledge of menu items and ingredients
- Ability to follow established steps of service
- Exceptional communication skills
- Ability to maintain confidentiality regarding guest information
- Ability to work flexible hours including weekends
- Ability to operate foodservice equipment
- Ability to handle cash and follow cash-handling procedures
- Ability to work collaboratively with other departments
- High school diploma or equivalent preferred
Job Duties
- Promptly and warmly greet guests in the dining room
- takes food and beverages in an efficient manner
- following established steps of service
- Delivers food promptly and professionally
- maintains safe food handling and sanitation standards
- Follows up periodically to assist with any additional needs or requests
- Demonstrates complete understanding of menu items and ingredients
- Advises guests on appropriate combinations of food and drinks when requested
- accommodates reasonable requests and notes preferences
- As needed, demonstrates knowledge of specialized diets and allergens
- Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated
- Exhibits exceptional communications skills and demonstrates ability to get along well with others
- Remains flexible and patient when communicating with guests and staff
- Collects tickets and follows proper cash-handling procedures
- Promotes a clean, safe and neat environment for guests
- Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared
- Promptly addresses complaints or issues
- relays relevant information or complaints directly to supervisor
- Ensures that the dining room is properly set up prior to and after the service period
- keeps area clean and neat while meeting established sanitation standards
- Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines
- Works with staff of other departments to perform job duties during special events and functions
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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