Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
equal opportunity employment
Job Description
W South Beach is part of the esteemed W Hotels brand, a vibrant and innovative luxury hotel company under the Marriott International portfolio. Located in the heart of Miami Beach, Florida, this premier hotel offers a unique blend of style, sophistication, and cutting-edge hospitality to guests from around the world. The hotel is renowned for its exceptional service, upscale amenities, and a dynamic atmosphere that constantly redefines luxury travel. W South Beach attracts a diverse clientele seeking not only comfort but also an experience that ignites curiosity and expands worlds through personalized service and immersive cultural engagement. As a part... Show More
Job Requirements
- High school diploma or GED equivalent
- Willingness to work full time
- Ability to communicate effectively in English
- Customer service orientation
- Ability to stand, sit, or walk for long periods
- Capability to lift and carry objects up to 10 pounds
- Commitment to uphold company policies and confidentiality
Job Qualifications
- High school diploma or GED equivalent
- No related work experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Basic knowledge of guest service principles
- Ability to stand, sit, or walk for extended periods
- Ability to handle light physical tasks such as lifting up to 10 pounds
Job Duties
- Respond to guest requests for special arrangements or services such as transportation, reservations, and dry cleaning
- Follow up to ensure guest satisfaction with special requests
- Gather, summarize, and provide information to guests about the property and surrounding area amenities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate departments such as bellperson and housekeeping to resolve guest issues
- Monitor club lounge for seating availability, service, safety, and guest well-being
- Report accidents, injuries, and unsafe conditions to management and complete safety training
Job Qualifications
Experience
No experience required
Job Location
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