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Visitor Services Specialist - part-time

Job Overview

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Employment Type

Part-time
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Benefits

Inclusive and supportive work environment
opportunities for professional growth
Flexible part-time hours focusing on weekends
Engagement with a passionate and collaborative team
Chance to represent and promote the Colorado Springs/Pikes Peak Region
Exposure to diverse visitors and community members
Training and development in customer service and visitor engagement

Job Description

Visit Colorado Springs is a vibrant and dynamic organization dedicated to promoting the incredible Pikes Peak Region and ensuring memorable experiences for every visitor. With a passionate and engaged leadership team, Visit Colorado Springs fosters a collaborative and inclusive culture that values creativity, hospitality, and community connection. The organization serves as the go-to resource for tourists exploring the natural beauty, rich history, and diverse attractions of the Colorado Springs area. Known for its commitment to outstanding visitor experiences, Visit Colorado Springs continually seeks innovative ways to showcase the best offerings of the region, supporting both local businesses and visitors alike... Show More

Job Requirements

  • Experience in customer service, hospitality, or visitor services preferred
  • Strong verbal and written communication and interpersonal skills
  • Knowledge of local attractions and tourism resources
  • Proficient in computer applications and point-of-sale systems
  • Ability to handle challenging situations with professionalism
  • Must be available for a flexible schedule including weekends and holidays
  • Able to manage multiple tasks and adapt to new procedures
  • May require standing for long periods and lifting up to 25 lbs.
  • Occasional local travel for outreach or events
  • Commitment to delivering excellent service and promoting the Pikes Peak Region

Job Qualifications

  • Experience in customer service, hospitality, or visitor services preferred
  • Strong verbal and written communication and interpersonal skills
  • Knowledge of local attractions and tourism resources
  • Proficient in computer applications and point-of-sale systems
  • Ability to handle challenging situations with professionalism
  • Committed to delivering excellent service and promoting the Pikes Peak Region
  • Comfortable in a fast-paced environment with frequent public interaction
  • Able to manage multiple tasks and adapt to new procedures
  • Must be available for a flexible schedule, including weekends and holidays
  • May require standing for long periods, lifting up to 25 lbs., and occasional local travel for outreach or events

Job Duties

  • Greet and assist visitors with enthusiasm and professionalism, providing accurate information on lodging, attractions, dining, events, and services
  • Support and assist volunteers, ensuring they have current information about the Pikes Peak Region
  • Fulfill bulk and foreign Welcome Center order requests and maintain brochure inventory by contacting partners as needed
  • Update the visitor center bulletin board with current event flyers and posters
  • Process merchandise sales and handle cash, check, and card transactions using the point-of-sale system
  • Open and close the visitor center, including managing cash drawers, signage, lighting, and automated doors, and securing keys at day’s end
  • Perform administrative tasks including data entry, record keeping, and updating contact information in databases
  • Maintain merchandise stock levels, including food and beverage items, and assist with additional assigned projects

Job Location

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