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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $49,833.76 - $82,225.71
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Professional Development
Employee assistance program
Job Description
The Leon County Visitor Services department is committed to promoting the Tallahassee area as a premier travel destination, aiming to create a positive economic impact through strategic visitor engagement and exceptional service delivery. This government entity operates two Visitor Information Centers which serve as vital touchpoints for tourists, providing essential information about local attractions, events, hotels, restaurants, museums, and more. By managing and enhancing the visitor experience, the department plays a pivotal role in supporting local businesses and tourism partners, fostering growth and increased visitation to the area. The department emphasizes community involvement, volunteer participation, and collaborative partnerships with regional... Show More
Job Requirements
- Requires a bachelor's degree in management, sales/marketing, business, or related field
- Minimum of three years of relevant professional experience
- Extensive professional experience in a related field may be considered in lieu of a degree
- Valid Florida driver's license with a favorable driving record
- Ability to work before, during, and after a Declared Local State of Emergency as required
- Ability to work indoors at a desk and at trade shows
- Capable of performing some physical setup and outdoor site inspections
- Must be able to use independent judgment and handle employee conflicts
- Must supervise staff and coordinate work with others
- Employee must be highly autonomous and keep supervisor informed
- Must comply with Leon County employment policies and participate in emergency operations
- Proficient with Microsoft Office, NCR Silver POS or equivalent, and Submittable or equivalent software
Job Qualifications
- Bachelor's degree in management, sales/marketing, business, or related field
- Minimum of three years of relevant professional experience
- Extensive professional experience (nine or more years) in a related field may be considered in lieu of a degree
- Experience managing visitor services or similar operations
- Proven leadership and supervisory skills
- Strong analytical skills for data tracking and decision-making
- Experience with retail sales management and vendor relations
- Excellent communication and interpersonal skills
- Ability to manage budgets and prepare reports
- Proficiency with Microsoft Office and relevant software
- Familiarity with tourism industry and local visitor assets
Job Duties
- Manage Visitor Services functions and operations across two Visitor Information Centers
- Track and analyze visitor data collected at both centers to inform strategic decision-making
- Coordinate group services for meetings, conventions, and leisure groups to enhance the visitor experience
- Lead outreach efforts at major events by managing informational and promotional displays
- Oversee inventory control for visitor guides and promotional materials
- Manage distribution of annual visitor guides and other collateral to regional industry partners
- Procure printed materials promoting Leon County, Tallahassee area, and local attractions
- Provide direct support by welcoming and assisting visitors
- Develop and expand the retail sales program including the e-commerce gift shop
- Determine product selections and vet prospective vendors for wholesale partnerships
- Recruit local artisans and businesses to source Tallahassee-branded and locally made products
- Manage retail inventory and sales performance metrics
- Maintain sales accounting and provide accurate financial reports
- Design window and in-store displays aligned with seasonal marketing campaigns
- Develop annual departmental plan, manage budgets, and generate reports
- Supervise visitor service representative staff at two Visitor Information Centers
- Work with Volunteer Services to recruit and train volunteers
- Schedule staff and volunteers to ensure coverage
- Coordinate meetings and prioritize tasks for staff and volunteers
- Manage personnel and HR issues including timesheet approval
- Provide support to the Division's Grant Program Manager including grant application cycle, awards process, post-event reporting and liaison with grant recipients
- Manage industry/partner relations for the Division's grant program
- Coordinate assistance between grant recipients and other Division programs to maximize investment in local events
- Conduct site inspections and educational tours as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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