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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $49,833.76 - $82,225.71
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible work schedule
Job Description
Leon County government is committed to promoting economic growth and enhancing the quality of life for residents and visitors alike in Tallahassee, Florida's capital city. Through various departments and initiatives, Leon County strives to support local tourism, business development, and community services that highlight the cultural, recreational, and historical attractions of the region. Within this framework, the Visitor Services division plays a critical role in marketing Tallahassee as a desirable destination, facilitating visitor engagement, and fostering partnerships with local businesses and tourism stakeholders.
The Visitor Services Manager is a professional and highly responsible role charged with overseeing the daily o... Show More
The Visitor Services Manager is a professional and highly responsible role charged with overseeing the daily o... Show More
Job Requirements
- Valid Florida Driver's license
- Favorable driving record
- Bachelor's degree in Management, Sales/Marketing, Business, or related field
- Minimum of three years of relevant professional experience or extensive experience in related field
- Ability to manage staff and volunteers
- Ability to work before, during, and after a Declared Local State of Emergency
- Strong knowledge of visitor assets in Tallahassee/Leon County
- Proficiency with Microsoft Office and relevant software platforms
- Excellent organizational and communication skills
- Willingness to travel occasionally for site inspections and trade shows
Job Qualifications
- Bachelor's degree in Management, Sales/Marketing, Business, or related field
- Minimum of three years of relevant professional experience
- Extensive professional experience of nine or more years may be considered in lieu of a degree
- Proven leadership and supervisory experience
- Strong analytical and data management skills
- Experience in retail management and vendor relations
- Excellent communication and interpersonal skills
- Knowledge of visitor assets in Tallahassee/Leon County
- Valid Florida Driver's license
- Ability to use Microsoft Office, NCR Silver POS or equivalent, and Submittable or equivalent software
Job Duties
- Manage Visitor Services functions and operations across two Visitor Information Centers
- Track and analyze visitor data collected at both centers to inform strategic decision-making
- Coordinate group services for meetings, conventions, and leisure groups to enhance the visitor experience
- Lead outreach efforts at major events by managing informational and promotional displays
- Oversee inventory control, ensuring both Visitor Information Centers and industry partners are consistently supplied with visitor guides and promotional materials
- Manage the distribution of annual visitor guides and other collateral to regional industry partners throughout the year
- Procure printed materials and resources that promote Leon County, the Tallahassee area, and local attractions to tourists
- Provide direct support by welcoming and assisting visitors to ensure a positive guest experience
- Develop and expand the retail sales program, including the implementation and management of an e-commerce gift shop
- Determine product selections and vet prospective vendors for wholesale partnerships
- Recruit local artisans and businesses to source 'Tallahassee-branded' and locally made products
- Manage retail inventory and track sales performance metrics
- Maintain sales accounting systems, providing the Senior Operations Manager with accurate deposit forms and financial reports
- Design window and in-store displays at two Visitor Information Centers to align with seasonal marketing campaigns
- Develop the annual departmental plan, manage budgets, and generate required reports
- Supervise visitor service representative staff at two Visitor Information Centers
- Work with Leon County Volunteer Services to recruit volunteers when additional staff is necessary
- Train staff and volunteers to provide services to visitors
- Schedule staff and volunteers to ensure that the Visitor Information Centers has ample coverage
- Coordinate meetings with staff and volunteers to provide updates and prioritize tasks
- Coordinate staff to work special events
- Manage staff personnel/HR issues and review and approve time sheets
- Provide support as needed to the Division's Grant Program Manager, coordinating and supporting the Legacy and Signature/Emerging Signature Tourism Grant Programs with the grant application cycle, awards process, post event reporting and as liaison with grant recipients
- Manage industry/partner relations for the Division's grant program
- Coordinate assistance between grant recipients and other Division programs/resources to maximize the Division's investment in local events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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