Visitor Services Manager

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $38,250.00 - $44,500.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

The Frick Pittsburgh is a renowned cultural institution dedicated to preserving and interpreting art, history, and architecture in an accessible and engaging way. Situated in a historic site, The Frick provides a welcoming environment for visitors of all backgrounds to explore diverse collections, exhibitions, and educational programs. The institution places a strong emphasis on accessibility, inclusion, diversity, and racial equity, reflecting its commitment to fostering a culture that welcomes and celebrates all individuals. As a respected entity in the museum sector, The Frick Pittsburgh combines tradition with innovation to enrich the community through the arts and culture.

The Visitor Ser... Show More

Job Requirements

Must have at least two years of supervisory experience in operations or customer service
Availability to work evening and weekend hours
Bachelor’s degree preferred but supplemental experience considered
Experience with Point of Sale systems required
Must have strong communication skills
Proficient in Microsoft Office applications
Ability to multi-task and work in a fast-paced environment
Must possess valid driver’s license
Must pass background check

Job Qualifications

Committed to fostering a culture of accessibility, inclusion, diversity, and racial equity
Availability for evening and weekend events
Minimum two years of supervisory experience in operations or customer service
Bachelor’s degree preferred or equivalent experience
Excellent communication skills
Ability to manage projects independently and as part of a team
Experience with Point of Sale systems, Tessitura experience a plus
Ability to multi-task and meet deadlines in a fast-paced environment
Innovative problem-solving skills
Ability to remain calm under pressure
Strong oral and written communication skills
Proficient in Microsoft Office including Outlook, Word, PowerPoint, and Excel
Valid driver’s license
Clearance of a background check

Job Duties

Recruit, hire, supervise, train, and coach Museum Experience Associates
Schedule Museum Experience Associates and distribute schedules promptly
Manage training and communication systems about exhibitions and museum activities
Serve as site-wide Manager on Duty including weekends and special events
Assist with site-wide operations and departmental needs
Develop, implement, and maintain procedures for admission ticketing system
Provide ongoing training on reservation software, customer service, and membership specials
Maintain coverage for call-offs and breaks
Oversee and troubleshoot reservation and POS systems including vendor issues
Assist Membership department with membership growth strategies
Work with Membership Manager on promotional material updates
Manage phone tree script configuration
Oversee info @ mailbox
Perform other duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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