Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,502.98 - $69,341.11
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Professional development opportunities
Job Description
The City of Norfolk is a vibrant municipality known for its rich cultural heritage and active community engagement. Located in the heart of downtown Norfolk, The Slover is a landmark destination that serves as a cultural and informational hub for both residents and visitors. This impressive facility spans 138,000 square feet across seven floors and showcases a unique blend of architecture from three different centuries. The Slover is home to several key amenities including a branch of the Norfolk Public Library system, the Sargeant Memorial Collection Archives, the Roy E. Hendrix Business Center, creative studios, venue rentals, and a café.... Show More
Job Requirements
- High school diploma or equivalent
- experience in event coordination or visitor services preferred
- strong communication and customer service skills
- ability to manage multiple tasks simultaneously
- proficiency with audio/visual equipment
- basic computer literacy
- availability to work evenings and weekends
- valid driver’s license
Job Qualifications
- High school diploma or equivalent
- experience in event coordination or visitor services preferred
- strong customer service and communication skills
- ability to manage multiple tasks and coordinate events effectively
- proficiency in audio/visual equipment use and troubleshooting
- basic computer skills including data entry and research
- ability to work flexible hours including evenings and weekends
- must possess valid driver’s license
Job Duties
- Greet incoming guests
- conduct facility tours
- site visits and respond to event inquiries
- facilitate event scheduling by checking for available spaces and requesting dates to be placed on hold
- assist in completion of rental applications
- prepare and distribute rental packages and policies with rates and venue information
- provide customer service support by responding to customer inquiries, feedback, and problems
- resolve problems or complaints from clients and the public in accordance with established policies and procedures
- communicate with clients on facility and equipment setup options and materials needed to achieve desired results
- ensure adherence to requirements, agreements, and contractual obligations
- work closely with the event organizer prior to and during the event to ensure event goals and requests are achieved
- assist in executing event space set-up and tear-down as per communicated event time, needs and or requests, i.e., appropriate room layout and audio/visual
- provide audio/visual assistance and troubleshooting to patrons/clients in event spaces as needed during the event
- contact others within the organization including similar work units or departments involved in decision making or approvals
- work with individuals outside the city belonging to professional or peer organizations
- collaborate with various state and federal agencies
- liaise with vendors and suppliers for information on purchases, supplies or products
- conduct meetings and discussions with customers, brokers, and sales representatives
- perform research for documents, compile data for computer entry, and/or oversee data entry
- monitor budget expenditures for a work unit of less than bureau size
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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