Visitor Services Coordinator

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $41,502.98 - $69,341.11

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Life insurance

Employee assistance program

Professional development opportunities

Job Description

The City of Norfolk is a vibrant municipal government dedicated to enhancing the quality of life for its residents and visitors. Situated in the heart of Norfolk, Virginia, the city boasts a diverse cultural and historical heritage that attracts tourists and locals alike. The City of Norfolk emphasizes providing excellent community services, maintaining historic sites, and promoting tourism and local business growth. One of its premier destinations is The Slover, a dynamic cultural and event center located in downtown Norfolk. The City of Norfolk operates The Slover as a multifaceted venue offering a rich blend of history, art, education, and... Show More

Job Requirements

Valid driver's license
Ability to lift and carry 25 pounds
Workdays and hours will vary depending on organizational needs and event schedules
Available to work primarily Tuesday through Saturday including evenings until 11:00 pm as needed
Knowledge of customer service principles
Strong communication skills
Ability to work collaboratively in a team environment
Proficiency with basic computer applications
Physical ability to navigate event spaces

Job Qualifications

Knowledge of a specific vocational, administrative, or technical nature obtained through six months to one year of advanced study or training past high school equivalency
Two years of experience in customer service
Ability to read contracts, reports, manuals, articles, training materials, policies, and general correspondence
Ability to write reports, contracts, policies, job descriptions, and general correspondence
Experience functioning as a lead worker overseeing staff performing similar work
Ability to lift and carry 25 pounds

Job Duties

Greet incoming guests, conduct facility tours, site visits and respond to event inquiries
Facilitate event scheduling by checking for available spaces and requesting dates to be placed on hold
Assist in completion of rental applications
Prepare and distribute rental packages and policies with rates and venue information
Provide customer service support by responding to customer inquiries, feedback, and problems
Resolve problems or complaints from clients and the public in accordance with established policies and procedures
Communicate with clients on facility and equipment setup options and materials needed to achieve desired results
Ensure adherence to requirements, agreements, and contractual obligations
Work closely with the event organizer prior to and during the event to ensure event goals and requests are achieved
Assist in executing event space set-up and tear-down as per communicated event time, needs and or requests, i.e., appropriate room layout and audio/visual
Provide audio/visual assistance and troubleshooting to patron/clients in event spaces as need be during the event
Contact others within the organization and with external vendors, suppliers, and agencies for approvals, purchases, and information
Perform research for documents, compile data for computer entry, oversee data entry, and monitor budget expenditures for the work unit

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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